Job Description

This is an exciting opportunity to join the directorate for Strategic Planning and Student Administration (SPSA) which is at the forefront of supporting and enhancing the student journey through the University.

The Student Record Officer role will be in the Transactional Operations team within Student Record Systems. The role will primarily be responsible for delivering exceptional service to both students and staff while ensuring efficient processing across all administrative facets within the student record system, including support for associated events and processes. The responsibilities and tasks relating to students relate to all University provision and 'types' of student - undergraduate and postgraduate, full time and part time, on campus or online, with partners. The role will involve delivering and supporting a variety of technical operational functions within the transactional team including customer service areas of telephone, in person and online support.

The successful candidate will be a true team player, customer focused and provide support across the University. They will have experience in the use of large data systems and a good understanding of data structures. They will be able to plan and organise their own work, use initiative, contribute ideas for process improvement and demonstrate a flexible approach, ensuring effective service delivery outcomes. Experience of working within Higher Education and supporting processes associated with the student journey would be helpful but is not essential.

The ability to communicate in Welsh is desirable, but not essential.

Informal enquiries may be address to the recruiting manager Eloise Williams - email: eloise.williams@wrexham.ac.uk - (strictly no agencies, thank you) quoting reference number 2425856.

Wrexham University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates and will ensure applicants will not be discriminated against due to their protected characteristics under the Equality Act 2010. The University will make all efforts to meet your access requirements, please contact our Human Resources Team as soon as possible to discuss any adjustments you may need.


We welcome applications in Welsh and English. Any applications submitted in Welsh will not be treated less favourably than applications submitted in English.



Programme/Department
Student Administration
Location
Wrexham
Salary
29,179 to 33,483 per annum
Post Type
Full Time
Closing Date
Sunday 27 July 2025
Reference
2425856
Welsh Language Skills
Welsh language skills are desirable