Job Description

Job number

ACA00406

Faculties

Academic Services

Departments

Registry

Salary or Salary range

36,381 - 39,379 per annum

Location/campus

White City Campus - Hybrid

Contract type work pattern

Full time - Fixed term

Posting End Date

4 Aug 2025

About the role

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Are you a strong communicator with exceptional customer service skills? Do you have excellent IT skills? Are you organised, with consistent attention to detail?



We are seeking to appoint a Student Records Administrator to join the Student Records team within Registry. The postholder is responsible for providing a student-facing service, including resolving enquiries from students, staff and external stakeholders. The role also involves preparing documentation and assisting with the maintenance of student records for both undergraduate and postgraduate students.

What you would be doing

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Responding to routine correspondence from students, staff and external stakeholders to provide accurate advice and signposting where necessary Producing and publishing various documentation for current and alumni students, such as Statements of Attendance, transcripts and confirmation of degree letters Updating and maintaining student record systems in relation to name changes, citizenship changes and missing data Creating UROP records for both internal and external students and checking students' eligibility Supporting DBS checking processes by carrying out identity and documentation checks Updating and maintaining external databases such as HEDD, SLC and TFL

What we are looking for

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Effective communication skills, both verbally and in writing and the ability to deal with a wide range of stakeholders Customer service skills, including resolving queries and managing expectations Organised and consistent attention to detail skills Proven experience as a cooperative team member who can also work independently Excellent IT skills, including experience of using databases to store, edit and retrieve information

What we can offer you

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Hybrid working The opportunity to continue your career at a world-leading institution Benefit from sector-leading salary and remuneration package (including 39 days off a year) Access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

Further information

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This post is full-time fixed term until 30 November 2026.



Candidates are required to complete an online application - CVs only will not be considered.


If you require any further details on the role, please contact: Fran Howes (Student Records Manager - Student Services) via email at f.howes@imperial.ac.uk



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.