Job Description

Job number

ACA00410

Faculties

Academic Services

Departments

Registry

Salary or Salary range

41,005 - 45,616 per annum

Location/campus

South Kensington Campus - Hybrid

Contract type work pattern

Full time - Fixed term

Posting End Date

11 Sep 2025

About the role

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Are you an experienced co-ordinator with a passion for accuracy, customer service and making processes run smoothly?



We are looking for a Student Records Co-ordinator who will lead, organise and support the administrative work of our Student Records Administrators. Based in our Student Records team within Registry, you'll be at the heart of our student-facing services. This key role is responsible for coordinating and supporting a range of routine administrative processes within the team, whilst ensuring high-quality data and the delivery of a responsive, customer-focused service for current students, alumni and external organisations such as the Student Loans Company (SLC).

What you would be doing

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In this role, you will:


Lead, motivate and support the work of two Student Records Administrators, providing clear guidance and training Co-ordinate, support and deliver key administrative processes within the team, such as the production of official documentation for both current students and alumni, DBS checks and the creation of UROP records, whilst providing advice to colleagues and students, and conducting eligibility checks Lead and support with the delivery of a student-facing service via telephone, email and in-person, including providing guidance to empower the team to resolve enquiries and acting as a point of escalation Be responsible for returning attendance and registration confirmations to the SLC, whilst acting as a subject matter expert in this area, and actioning any associated change of circumstance tasks Oversee the maintenance and updating of internal student record systems and external databases such as HEDD, SLC, and TfL, whilst ensuring data is accurate, identifying any poor-quality data and liaising with colleagues to rectify Contributing to the review and planning of key processes within the team, including supporting the Student Records Manager with service enhancement projects where necessary

What we are looking for

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Proven experience as a co-ordinator and line manager, ideally in a student records or student administration environment, who can lead and guide team members, and be able to work independently Highly organised with proven consistent attention to detail skills and a high level of accuracy, particularly when handling data Effective communication skills, both verbally and in writing, with the ability to deal with a wide range of key stakeholders and customers Excellent customer service skills, including sensitivity to the needs of your customers, resolving ad hoc queries to achieve resolutions and managing expectations Excellent IT skills, including experience in manipulating data in spreadsheets and using databases to consistently retrieve and edit information Flexibility and a proactive approach, with the ability to adapt to changing demands

What we can offer you

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Hybrid working The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity. Benefit from a sector-leading salary and remuneration package (including 41 days' annual leave and generous pension schemes). Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme. Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

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This is a full-time fixed-term post until 30 November 2026.



Candidates are required to complete an online application. CVs only will not be considered.



If you require any further details about the role, please contact: Fran Howes (Student Records Manager) via email at f.howes@imperial.ac.uk.

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.