Job Description

JOB TITLE

:

Student Services Administrator

The successful candidate will works as a part of a team to ensure the iCentre is staffed Monday - Saturday. Some evening shifts will be required during term time.

OVERALL JOB PURPOSE

To staff a range of administrative functions, including but not limited to the iCentre, Registry, and Director of Studies

To ensure that the student records are accurate, up to date and reconciled

To provide advice and support to students and staff

To assist with the delivery of events

KEY RESPONSIBILITIES

GENERAL SUPPORT

Acting as the first point of contact for students Staffing the Learning Resource Centre at peak times Acting as usher for visitors Processing student requests Communicating with students via a range of platforms and channels Providing administrative support across all lines of operation
RECORDS

Reconciling data issues between administrative databases Processing mark-sheets for grade transmission between databases Ensuring that appropriate documentation such as Registration, Intermission, Mitigation, Withdrawal and Appeal forms are processed in a timely manner. Ensuring student records are updated for changes in study plans, cohort groups, PDTs and progression decisions. Conducting the Student Data Audit as required.
ASSESSMENTS

Providing a high-quality service to academic staff and students. Ensuring Turnitin processes operate smoothly Successfully co-ordinating all aspects of assessment and results administration. Inputting assessments marks and calculating module results Updating student records when necessary Ensuring marked scripts are moderated and presented to the Quality Office in a timely manner Creation of moderation samples and recording of the moderation process Reporting moderation issues as appropriate Recording and implementing Assessment Board decisions on the database. Verifying and making available feedback, transcripts and certificates. Such other duties temporarily or on a continuing basis, as may reasonably be required.

KPIs

Student feedback

Quality concerns raised

Administration concerns raised (e.g deadlines missed)

EXPERIENCE REQUIREMENTS

Experience of working in an administrative role preferably in a regulated environment where the need for accuracy is paramount would be an advantage.

KNOWLEDGE/SKILLS

Exceptional attention to detail and a desire to ensure that all records are accurate.

Excellent organisational skills.

Strong computer literacy.

Ability to be responsive to the time pressures at key points within the academic year.

Excellent written and verbal communication skills.

PERSONAL BEHAVIOURS

An ability to build positive and co-operative relationships with internal and external stakeholders

Tenacity to ensure that issues are dealt with through to conclusion.

Understanding the importance of confidentiality in the handling of student records.

Dealing with students in a professional and efficient manner

Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Application question(s):

Do you currently have the right to work in the UK? Will you require visa sponsorship now or in the future to work in the UK?
Work Location: In person

Application deadline: 31/08/2025