Job Description

Salary

35,116 - 39,355 per annum - Grade 6

Contractual hours

37

Basis

Full-Time

Job category/type

Permanent - Full-Time

Job reference

REC00003590

Student Success and Support Officer - multiple roles available

2 x Faculty of Business & Law

1 x Faculty of Technology

4 x Faculty of Science & Health

1 x Faculty of Creative & Cultural Industries

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.



Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.



Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

The Role:

We are looking for dedicated Student Engagement and Support Officers to join our team and play a key role in monitoring student attendance and engagement. You will work closely with academic schools and professional services to identify students at risk of non-progression or non-continuation, providing proactive outreach and personalised support to help them re-engage and succeed.

Key Responsibilities:
Monitor attendance and engagement data to identify students requiring support. Contact and work with students showing low engagement or at risk of disengagement. Collaborate with academic and professional teams to implement targeted interventions. Provide pastoral support and refer students to specialist services where appropriate. Promote wellbeing initiatives and contribute to creating a supportive, inclusive student community. Ensure all students feel valued and empowered to thrive academically and personally.
About you:
Strong interpersonal and communication skills, with a student-centred approach. Experience working in a student support, pastoral, or wellbeing role. Ability to manage sensitive situations with empathy, discretion, and professionalism. Skilled in data monitoring and using insights to guide interventions. A collaborative mindset and the ability to build strong cross-functional relationships.



We offer a hybrid working model, flexible working and reduced hours may also be available.



Interviews will be held between 21-30 July.

If you have any queries please contact jovana.radulovic@port.ac.uk - Tel: 02392842113

Employer, External Only:

University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

Competitive salary, including incremental progression within your scale. Generous pension scheme. Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure. Family-friendly policies supporting flexible working. Staff discounts and loyalty schemes. Staff car parking and discounted public travel. Excellent training and development opportunities. Staff wellbeing programmes. Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities. Discounted learning. Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme. The perks don't stop there - click 'apply' for further information on My Reward and Benefits

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.



Please note that this vacancy may be closed earlier than advertised, so early applications are advised.