Job Description

Do you love helping people? Great at communicating and problem-solving? Want to be part of a small, fast-growing business?

If that sounds like you, we'd love to hear from you!

We're Strategic Business Coaching - an online training provider helping thousands of students in the UK and around the world pass their professional qualifications and move forward in their careers.

As we continue to grow, we're looking for someone to join our friendly student support team and ensure our prospective and current students receive outstanding guidance and assistance. We pride ourselves on going the extra mile for every student, making sure their experience is smooth, supportive and genuinely positive.

In this full-time, permanent role (Monday to Friday, 8:30 AM - 5:00 PM), you'll be the main point of contact for prospective students, providing support across various platforms, including phone, email and instant messaging. You'll need to be a quick learner, a proactive thinker and confident in handling diverse student inquiries.

The role

As a Student Support Advisor, your key responsibilities will include:

Chatting with prospective students via email, phone and instant messaging Responding promptly and effectively to enquiries Advising prospective and current students on the most suitable courses based on their personal goals, career aspirations and learning needs Offering guidance and advice to help students stay motivated and engaged Maintaining accurate student records and tracking progress Working as part of the wider team to ensure every student has a brilliant experience with us

What we're looking for:

A natural communicator - friendly, clear and professional Empathetic and student-first in their approach Confident, proactive and not afraid to take the lead Organised and detail-oriented Quick to learn new systems and processes Someone who enjoys problem-solving and helping others

Benefits:

25,750 salary package (including pension contributions) Potential for promotion opportunities based on personal performance Company pension scheme Hybrid working - two days in the office and three days at working from home per week (after training period) Astranti Flex scheme - allows you to decide what benefits you choose as part of your employment. You can vary items such as your pension contributions, annual leave and participation in the company's profit-sharing scheme and manage those against the impact on your take-home pay. Supportive environment as part of a close-knit team focused on achieving common goals Company social events and team-building days

Applying

Please apply by sending us a cover letter and CV. The cover letter must include answers to the following question (the failure to answer this question will result in automatic rejection):

Why you think you are suitable for this student support role, including one non-academic example of something that demonstrates this
We're looking forward to receiving your application!

Job Type: Full-time

Pay: 25,750.00 per year

Benefits:

Additional leave Company events Company pension Profit sharing Work from home
Application question(s):

Applications without a covering letter will be rejected. Have you checked out what we're looking for in a covering letter in the job ad and included yours?
Work Location: In person