Job Description

Job reference:

SRF52135

Salary:

31,236 - 35,608 per annum

Closing date:

05/11/2025

Department:

Student Services

Location:

Whiteknights Reading UK

Employment type:

AAS-Clerical

Division:

Student Support Services & Operations

Hours Per Week:

36 hours/week

Job live date:

23/10/2025

Employment Basis/Type:

Full Time, Fixed Term until Jan 2027


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This role is full time, fixed term until January 2027

Closing date: 23:59 on 5th November 2025


Interview date: 13th or 14th November 2025


Due to the complexity of the Skilled Worker Visa route and eligibility criteria, applicants requiring sponsorship are recommended to check their eligibility on the Home Office website. We cannot provide advice to candidates at the application stage and will only discuss visa routes with candidates who are invited to interview.


We are looking for talented individuals for our Student Support Co-ordinator role. This role is an exciting opportunity to help us shape, develop and implement operational student support provision. You will be responsible for the day to day advice and support service to students at the front of house in the new Support Centres.

Role Purpose

You will deliver a comprehensive support and advice service to UG and PGT students as well as work with senior / academic tutors. You will be the first port of call for all student enquiries/ advice, irrespective of whether they are programme related, general or require signposting to/ working with central/ academic support. You will provide advice and support face to face and through a range of media, like telephone, email, RISIS, etc. You will also contribute and participate in student facing school activities like Welcome Week and enrolment.

About You

We are looking for a highly competent member of staff, who enjoys working directly with students or staff on student related issues and has excellent customer service skills.

You will

be highly organised, have an empathetic and professional disposition allowing you to deal with complicated and sensitive matters. have excellent communication skills and the ability to write and produce accurate and easy to digest content for students. have a strong focus on attention to detail and high quality output.
Please ensure you write a full and informative cover statement within the additional information section. Give evidence of your experiences relating to the job description and personal specification and give details of why you are interested in this role.


Do not email your CV, please fill in the application form online.


Contact Name: Emma Lewsey

Contact Job Title: Student Advice and Support Manager

Contact Email address:e.l.lewsey@reading.ac.uk


Alternative Contact Name: Louise Coe

Alternative Contact Job Title: Head of Support Centre

Alternative Contact Email address:l.coe@reading.ac.uk


The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.