Job Description

Ref Number

B01-05300

Professional Expertise

Student Well-being and Registry

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Part time

Salary

36,433-41,833

Contract Type

Permanent

Working Type

On site

Available for Secondment

No

Closing Date

04-Jan-2026

About us

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UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Support and Enquiries Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.

About the role

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The Student Support and Enquiries Officer is a customer-focused role providing comprehensive advice and guidance to students and the wider UCL community. You will support students via a range of service channels including in-person support at our enquiries desks, responding to telephone calls and to online enquiries via our enquiry management system, askUCL. The primary work location for this role will be the Bloomsbury campus, however, you will be expected to travel to UCL East on a regular basis.



Please note that there is a possibility to hire for more than one role - this will be confirmed closer to the interview stage.



If you have any queries about the role, please contact Suhasha Malla on s.malla@ucl.ac.uk



If you have any questions about the application process, please contact Passant Khalifa on p.khalifa@ucl.ac.uk

About you

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We are seeking an individual who is passionate about providing exceptional customer care. You must be proactive, solution-focused and have excellent attention to detail. Additionally, you will have a proven ability to communicate effectively, work well within a team and have experience of working in a fast-paced environment.

Note to job applicant:

copy and paste the following essential criteria from the job description (which are assessed on the application form) into your "Statement in support of your application" and describe underneath each criteria how you meet it, giving examples.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 days' holiday (27 days annual leave, 8 bank holidays, 6 closure days) Option to purchase 5 additional days' annual leave Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme, season ticket loan, and immigration loan Relocation support for eligible posts On-site nursery and gym Enhanced maternity, paternity, and adoption pay Staff Support Service (employee assistance programme) Discounted medical insurance

Full details: UCL Rewards and Benefits.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women."



Read more: UCL Equality, Diversity and Inclusion.



Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy