Job Description

Job Category: Professional, Administration and Operational
:
Grade UE05: 29,179 - 33,482 per annum
College of Arts, Humanities & Social Sciences / School of Literatures, Languages & Cultures / Student & Academic Services
Full-time: 35 hours per week
Open-ended (permanent)
We are looking for a Student Support & Experience Administrator (SSEA) in the School of Literatures, Languages & Cultures.
The Opportunity:
As a member of the School of Literatures, Languages and Cultures' (LLC) Student Support Team, the Student Support & Experience Administrator (SSEA) will play a major role in providing support for Undergraduate and Taught Postgraduate students. This support will normally be administrative in nature but the postholder will be expected to provide pastoral support to students as and when required. The SSEA will work with Student Advisers, academic staff and the wider Student and Academic Services Team to provide robust support to students during their time here at the University of Edinburgh.
We welcome applications for this post from all qualified candidates and particularly welcome applications from members of minority ethnic groups, who are currently under-represented in the School of Literatures, Languages and Cultures.
We are open to considering flexible working patterns. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
Informal inquiries may be directed to .
Your skills and attributes for success:

• Relevant administrative experience in a busy environment, ideally in Higher Education.
• Strong Interpersonal skills - active listening, excellent written and verbal communication.
• Proficient in MS Office applications such as Excel, Word, Outlook Mail.
• Flexible, approachable and helpful with a strong customer service ethic.
• Display initiative and judgement to resolve matters.
• Handle sensitive and personal information with tact and confidentiality.

Click for a copy of the full job description.
How to Apply:
Applications should be submitted through People & Money. Please submit a CV and covering letter. Additional documents such as any relevant certificates are welcome, but not mandatory. Incomplete applications will not be considered.
If you already hold a contract of employment with the University of Edinburgh, you should apply for this role via the Internal Applications Portal .
We do not require references to be provided at the point of application. These will only be requested if you are shortlisted for the position.
We will not accept applications via email.
As a valued member of our team you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT+ equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our (opens new browser tab).
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 27 June 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
Interviews will be held as soon as possible after the closing date.
About Us: As a world-leading research-intensive University, we are here to address tomorrow's greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About the Team:
The School of Literatures, Languages and Cultures (LLC) is one of the largest Schools in the College of Arts, Humanities and Social Sciences at the University of Edinburgh. We are an international community at the heart of the main University campus, drawing connections between people and cultures both within and beyond our School, and thriving on our place in a global festival city. Based in George Square, we are surrounded by world-class resources and collections.
Teaching and Learning
We offer one of the widest range of languages of any UK university, teaching all six official languages of the United Nations, and eight of the languages of the European Union.
Based in the first UNESCO City of Literature, we are home to the oldest department of English Literature in the UK - one of the longest established in the world - and the oldest Celtic department in Scotland. Arabic has been taught here for over 260 years.
With over 100 undergraduate programmes, many offered with partner Schools in our College, we encourage flexible, interdisciplinary learning. Our four-year undergraduate degrees are specifically designed to enable choice and broaden minds.
Our large postgraduate community comprises students on taught and research masters programmes, as well as a highly active group of PhD candidates. At postgraduate level, we are a leading centre for the study of film, including exhibition and curation, and for comparative literature, intermediality, and translation studies.
Research
LLC is home to many research centres and networks. Often highly interdisciplinary, these groups bring together researchers at all career stages with partners and stakeholders on a range of activities.
In the last Research Excellence Framework (REF) over 70% of the School's research activity was rated world leading or internationally excellent (3* or 4*).

University of Edinburgh