Job Description

Job Title:

Student Support Officer (x2 roles available)

Location:

Birmingham, B3 2PB

Salary:

Competitive

Job Type:

Part-time

Hours of Work:

20 hours per week

Start Date:

Immediate Start

CODE YOUR PATH - SUPPORT STUDENTS TO SUCCEED WITH SCHOOL OF CODING & AI

Imagine this: You're the first friendly face and listening ear for learners at the UK's largest Coding and Computer Science institute. Whether it's helping a student navigate their first day, offering reassurance when challenges arise, or keeping engagement records running smoothly -- every action you take makes a difference.

As a

Student Support Officer

, you'll ensure our students feel safe, confident, and supported throughout their journey. You'll combine empathy with organisation, making you a vital link between learners, teachers, and managers, all while helping to shape an inclusive learning environment where everyone can thrive.

WHO WE ARE

Established in 2017, School of Coding & AI has rapidly grown into the UK's largest and most decorated Coding and Computer Science institution. Each month, we empower thousands of children and adults, collaborating with over 150 schools, colleges, and businesses nationwide to deliver comprehensive courses in STEM, Coding, Computer Science, Artificial Intelligence, and Business Studies.

This year, we've partnered with University of Wolverhampton to open our very first Higher Education Institute. We are committed to providing high-quality education that enables students to excel in their chosen fields.

At School of Coding & AI, we're not just educators - we're innovators. And we need passionate, empathetic, and student-centred individuals like YOU to join our growing team.

WHAT WILL YOUR DAY LOOK LIKE?

Student First Contact:

Act as the first point of contact for student support queries across programmes.

Attendance & Engagement:

Monitor student attendance, wellbeing, and engagement, following up promptly on absences or concerns.

Pastoral & Wellbeing Support:

Offer emotional support, pastoral care, and appropriate referrals for students facing difficulties.

Onboarding & Induction:

Support new students during enrolment and induction to ensure a smooth transition into learning.

Process Guidance:

Help students navigate internal processes and access additional resources or services.

Collaboration:

Work closely with teaching staff and managers to identify and address student needs early.

Administration & Records:

Maintain accurate and confidential student records in line with safeguarding procedures.

Student Voice & Wellbeing:

Assist in delivering surveys, wellbeing initiatives, and retention strategies.

General Administration:

Support office operations, document preparation, communication, and reporting.

Team Projects:

Assist with departmental initiatives by providing admin and coordination support.

WHAT BACKGROUND DO I NEED TO HAVE?

GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above. Experience in student support, safeguarding, pastoral care, or a learner-facing role (preferably in an educational or training environment). Strong communication, empathy, and listening skills, with a calm and approachable manner. Good organisational and administrative skills with attention to detail. Ability to build positive relationships with a diverse range of learners. Proficiency in MS Office Suite (Word, Excel, Outlook); knowledge of learner management systems is a plus. Familiarity with safeguarding and data protection principles (training provided if not already held). A relevant qualification in education, youth work, or support services is desirable.

WHAT MAKES YOU A PERFECT FIT?

To shine in this role, this is the type of person we are looking for. The key requirements are:

Empathetic & Approachable

- You genuinely care about student wellbeing and can build trust quickly.

Organised & Reliable

- You can manage multiple tasks and priorities with ease.

Calm Under Pressure

- Able to remain composed when supporting students in challenging situations.

Positive Communicator

- A strong listener with the ability to communicate effectively across diverse groups.

Detail-Oriented

- You take pride in keeping accurate records and following safeguarding procedures.

WHAT WE OFFER

A dynamic and vibrant campus located within Birmingham City Centre, which has excellent transport links via bus or train. Pension Scheme. Eyesight testing contribution of 25.00 available every two years EAP - Employee Assistance Programme. Excellent training and development opportunities. Company & Social Funded Events. Bright Exchange - thousands of retailer discounts. Free Onsite Parking (Limited Spaces)
For further information or an informal discussion with regards to the post please contact our recruitment team at

recruitment@schoolofcoding.co.uk

or call

01902 509209

.

Apply today and let's change the world together!

Candidates should submit a CV and Cover Letter explaining how they meet the criteria outlined above.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Please Note:

Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.

Job Types: Part-time, Permanent, Temp to perm, Zero hours contract, Graduate

Pay: 23,000.00-25,000.00 per year

Work Location: In person