Job Description

The Post

The University is embarking on an exciting transformation of our student systems infrastructure over the next two years and during the project require additional resources for the implementation and configuration of the new Student Information System - Ellucian.



The project will operate on a capability led deployment and this fixed term role will provide crucial input to the project across all capabilities as the project evolves and will be delivering configuration and developing workflow, system automation and reporting.



This post as part of the core project team will work with our external partners, internal business process capability leads and subject experts to deploy and configure the system processes across the applicant and student lifecycle, to support a streamlined approach to system processes and maximise system automation.

Description of Duties

Configuration of system infrastructure including: + Contribute to the system security user access role profiling and general person record configuration
+ Experience cards and workflows with rules and automatic processes across the capabilities that are confirmed agreed deliverables
+ Creation of system extensions where required ie additional fields
+ Creating agreed system configuration to produce output including transcripts, applicant offer letters, certificate of enrolments
+ Configuration of requests forms and workflows and automation to support for example withdrawals, leave of absence business processes
+ Configuration of application forms and associated workflow, document management, system archiving, indexing and purging and data retention based on agreed policy
Undertaking functional testing of above configuration before transferring to user acceptance testing within the capabilities. Identifying test cases and escalating defects resolution Issue resolution and liaising with the project team (both internal and external stakeholders) as well as Ellucian User Support Creation and amendment of operational reports within the Ellucian Insights capabilities, ensuring reporting infrastructure on a capability basis Contribute to implementation of the functionality to support statutory reporting, including UKVI, HESA, Local Council and other statutory bodies Contribute to the specification requirements for system integration both ingoing and outgoing based on the new data fields and functionality Contribute to workshops and ongoing capability planning Contribute to data migration planning mapping Contribute to the evolution of the system data dictionary Contribute to the system security user access roles profiling and general person record At the end of the project, contribute to the preparation for the BAU plan and system and data governance Work comfortably with numerous forms of complex data, designing and preparing criteria for reports, and supporting colleagues to produce routine types of information and respond to relevant Freedom of Information requests Design and update standard operating procedures and documentation for the maintenance of customisations, extensions and systems processes Work proactively within the project to build and maintain a network of contacts with staff across the University, with colleagues from other Universities working in a similar role and with staff at external organisations including software suppliers and statutory bodies Undertake any other duties as may be required, in line with the grade and nature of the role, as part of the project

Essential Criteria

Educated to degree level or equivalent or extensive employment experience across a range of roles with increasing levels of responsibility Demonstrable experience of utilising a range of complex IT systems to an advanced level, including knowledge of activities such as system security, data cleansing, system auditing and control procedures and advanced Excel Experience of Ellucian Banner, Tribal SITS or a student record system Experience of system configuration Proven ability to resolve problems with expediency, intelligence and sensitivity Good numerical skills and ability to interpret complex management information Highly organised with the ability to work with strong attention to detail, accuracy, within specified deadlines and with a high-volume and complex workload Experience of identifying and making improvements to existing processes and procedure Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts using excellent skills in communicating Ability to produce effective, robust reports based on understanding and manipulating complex statistical data Proven analytical and problem-solving skills Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts Ability to simultaneously work on multiple projects

Desirable Criteria

Working experience of PRINCE2, Agile, ITIL or other IT related standards An interest in streamlining and improving business processes Experience of working successfully in the area of student administration within an HE environment Familiarity with reporting tools and SQL

Additional Information

Full time

Fixed term until August 2027



The closing date for applications is midnight on Sunday 04 January 2026.

Interviews are expected to take place on Friday 23 January 2026.



There is an expectation that work will be undertaken in the UK.


For the purposes of sponsorship, this role may be eligible depending on candidate circumstances under SOC Code 2133.



The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills

Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service

Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions

Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change

Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively

Identifying and making the most productive use of resources including people, time, information, networks and budgets.

Engaging with the wider context

Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

Developing self and others

Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

Working together

Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving Results

Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.



The University has more than 17,500 students globally and employs 1,800 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland's University for Sporting Excellence.



We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.



Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).



Alongside partners, the University spearheads the 214 million Stirling and Clackmannanshire City Region Deal - which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland's International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk

Job Reference: SERV02016