Job Description

The Post

The University is embarking on an exciting transformation of our student systems infrastructure over the next two years and during the project we are committed to maintaining our business-as-usual activities and require additional resources to continue to deliver the service.



This fixed term role will provide support for the ongoing statutory development, operation and maintenance of the Tribal SITS product, working in partnership with the stakeholders and subject experts to provide effective technical solutions across all system users. This fixed term post is part of Academic Registry and sits within the Student Systems and Data area of the team which is responsible for ongoing maintenance and continued enhancement of the University's student and curriculum systems and the management of module evaluation and statutory data sharing and reporting, including student returns to HESA.



There are two Student Systems and Data Analyst posts in the team and both contribute across the range of activity of the student systems and data area, particularly managing activity in respect to the maintenance in our core student and curriculum systems which support the operational administrative teams with business processes across the student lifecycle from application to graduation.



This post takes a leading role working alongside the other team members under direction form the Student Systems Manager in managing the system infrastructure and data quality to support the student lifecycle, and operates in collaboration with other areas of Student Academic and Corporate Services, and with colleagues from other service areas in order to support a streamlined approach.



This post is based at our Stirling Campus with weekly attendance and hybrid arrangements.

Description of Duties

Conduct systems and business analysis and provide business process support to software upgrades and new functionality implementation, plan, co-ordinate and schedule BAU testing and sign off in line with software release schedules, issue resolutions and liaising with the IT product development team on further resolution from UAT testing to live system Provide system infrastructure support to business areas and troubleshoot complex systems and data errors across the suite of student systems. Which includes: + Amendments to SRL configurations
+ Creation or amendments of SRL's, Vistas, workflows and batch processes
+ Creation and Amendment of operational reports
+ Implementation of new and revised functionality
+ Troubleshoot system integration errors
+ Data imports
Provide end-user systems support including managing the student systems support requests and service desk resolution within service level agreements, liaising with internal information services and or software supplier helpdesk as to technical support where required Plan an active role in system governance, ensuring regulations and deadlines are met, including Maintaining the organisational hierarchies and appropriate reference data within student systems, to ensure they correctly reflect the University's organisational data coding structures Work in line with data quality arrangements and procedures to contribute to ensuring the quality of the data held in the student record system Contribute as required to the management of the Module Evaluation process and system infrastructure, including in relation to user interfaces, permissions, system data retention, and the creation of Module Evaluation surveys via extraction transfer and data manipulation from source systems, survey data management and dashboard reporting and required system

enhancements
Work comfortably with numerous forms of complex data, designing and preparing criteria for reports, and supporting colleagues to produce routine types of information and respond to relevant Freedom of Information requests Provide support to the Student Systems and Data Officers in maintaining security profiles and user permissions across systems, to ensure users have the appropriate level of access, and that appropriate user security documentation is maintained and work collaboratively with colleagues in Information Services on data security compliance as required Perform regular system administration and housekeeping activities to ensure the integrity of data and system performance. Including coordinating high level system roll forward for a variety of data sets in the student management system ensuring system functionality is maintained

Please see attached for full duties of the role.

Essential Criteria

Educated to degree level or equivalent or extensive employment experience across a range of roles with increasing levels of responsibility Demonstrable experience of utilising a range of complex IT systems to an advanced level, including knowledge of activities such as system security, data cleansing, system auditing and control procedures and advanced Excel Experience of Tribal SITS or a student record system Experience of creating System TUPs, Tasking, SRL's and Vistas Proven ability to resolve problems with expediency, intelligence and sensitivity Good numerical skills and ability to interpret complex management information Highly organised with the ability to work with strong attention to detail, accuracy, within specified deadlines and with a high-volume and complex workload Experience of identifying and making improvements to existing processes and procedure Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts using excellent skills in communicating Ability to produce effective, robust reports based on understanding and manipulating complex statistical data Proven analytical and problem-solving skills Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts Ability to simultaneously work on multiple projects Familiarity with reporting tools and SQL

Desirable Criteria

Experience of working with SITS templates Knowledge of PRINCE2 Practitioner or ITIL Practitioner, or any recognised repeatable project management methodology An interest in streamlining and improving business processes Experience of working successfully in the area of student administration within an HE environment

Additional Information

Full time

Fixed Term until August 2027



The closing date for applications is midnight on Sunday 04 January 2026.

Interviews are expected to take place on the week commencing Monday 12 January 2026.



There is an expectation that work will be undertaken in the UK.



For the purposes of sponsorship, this role may be eligible depending on candidate circumstances under SOC Code 2133.



The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills

Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service

Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions

Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change

Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively

Identifying and making the most productive use of resources including people, time, information, networks and budgets.

Engaging with the wider context

Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

Developing self and others

Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

Working together

Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving Results

Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

About Us

Academic Registry and Governance deliver a range of key system management, statutory returns and governance and compliance services for students throughout their studies at the University of Stirling. We also oversee the University's arrangements for academic quality assurance and enhancement, and coordinate academic policy.



The student experience lies at the heart of what we do and our consistent aim is to deliver excellent services to both students and staff.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.



The University has more than 17,500 students globally and employs 1,800 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland's University for Sporting Excellence.



We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.



Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).



Alongside partners, the University spearheads the 214 million Stirling and Clackmannanshire City Region Deal - which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland's International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk

Job Reference: SERV02014