Job Description

Are you looking for a varied and interactive administrative role? Do you have a passion for customer service and good time-management skills? If so, we'd love to hear from you.

Subject Support Officer (Domains)

Salary: 28,641- 31,068 per annum, pro-rata (Grade 5)

Contract: Part-time (14.6 hours per week), Fixed-term to 30 September 2026

The role

As Subject Support Officer, you'll provide administrative support to a variety of teams and people. Some of the other key tasks include co-ordinating meetings, supporting the allocation of scripts/examiners and advising an extensive range of customers with questions about our qualifications.

About you

To thrive in this role, you'll have good organisational skills and enjoy tasks such as planning events, travel and accommodation for others. You'll have strong interpersonal skills and enjoy communicating with a diverse range of people. Although part of a wider team, you will need to work independently and have the skills and confidence to monitor work progress of others. Subject Support Officers use a variety of IT programmes daily and so competence in IT will also be key.

Benefits

At WJEC, we take pride in being an inclusive and supportive place to work. We also offer a range of excellent benefits including: 25 days annual leave per year (in addition to 16 statutory / additional holidays) adjusted for part-time/compressed working patterns, free Welsh lessons, a generous pension scheme and numerous family friendly policies. A career with WJEC can be extremely rewarding and you will be encouraged throughout with great opportunities to develop your professional and personal skills.

WJEC operates a hybrid working model, enabling the successful candidate to split their time between WJEC offices and working at home, subject to business need. As such, applications are invited from individuals across the UK but please note that regular working from our Cardiff offices will be required and whilst flexibility can be discussed, this team currently attend the office, on average, one day a week.

The contract

The role is expected to be within the Creative Arts and Media domain.

To find out more about the role, or about working for us, please do not hesitate to contact HR, (HR@wjec.co.uk) who would be more than happy to answer your questions.

Please visit our website to download a copy of the job description and application form.

Closing date: 23:59, Tuesday 28 October 2025

Interviews are anticipated to be held in person, on Thursday 06 November 2025

Job Types: Temporary, Part-time
Contract length: 10 months

Pay: 28,641.00-31,068.00 per year

Expected hours: 14.6 per week

Benefits:

Company pension Cycle to work scheme On-site parking Sick pay
Work Location: Hybrid remote in Cardiff CF5 2YX

Application deadline: 28/10/2025
Reference ID: 2509-08