Bournemouth University Student's Union are looking for someone to provide student facing support for the running of the SUBU-wide enquiries desk. This role would offer excellent customer service, signposting and a wide general knowledge of the services that SUBU provides. In addition to providing customer service, the role will supply administrative support for the CEO, Director of Operations & Governance as well as the HR /Operations Lead when needed. General office administration duties will also be required such as overseeing equipment sign outs and postal system. The role will also provide support to SUBU's team of student staff such as minor training and Rota management. This role requires excellent communication and relationship building skills, liaising with students and staff internally and externally on a daily basis. A calm and empathetic approach is essential due to the often-fast paced nature of fielding enquires and organisational skills are also key as well as being able to retain information relating to SUBU's services. 12 Hours per week ________________________________________________________________________________________
Key Tasks Communication:
Deliver SUBU's frontline service through face to face, telephone, and email enquiries. This will require an extensive knowledge of what SUBU offers as well as relevant procedures.
Administration:
Email & diary management, providing ad-hoc administrative support to the CEO, Head of Operations & Governance and HR/ Operations Administrator as well as provide support for the wider office including that of a DSE assessor (training provided)Organisation: Ensure a professional and efficient service is offered and that a high level of customer service is always maintained including equipment logs, the postal system and keeping office supplies stocked up.
Advice and Guidance:
Fielding enquiries, signposting and referring students to other services within SUBU and or Bournemouth University.
Key Union Events:
Supporting larger Union events such as Freshers Fayre, Summer Ball, Open Days.
Data & Compliance:
Maintain and ensure all information is secure and behaviour falls under data protection guidelines.
Finance:
Minor financial duties such as cash handling and card payments as well as banking reconciliation.
Engagement:
Encourage student engagement, ensuring that the functions of the Union have a strong presence on campus as well as building rapport with students including supporting student staff.
Sustainability:
Ensuring all reception related duties have the objective of sustainability running through them such as minimal printing and office procurement.
General for all staff:
The principle roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.
Staff must always adopt and endorse the company's Vision and Mission Statement and all supporting policies, across all aspects of the role.
Staff are required to have a Personal Development plan and to participate in training, meetings or conferences considered relevant to their job.
Staff must carry out their duties with full regard to the rules policies and procedures and conditions of service contained in the staff handbook
To abide by the company's policies and procedures
To adhere to all health and safety legislation
To undertake any other task that is deemed reasonable within your skill set
Person Specification :
Excellent communication and listening skills
Flexible; responsive to changing demands
High attention to detail, excellent organisation skills
Professionalism and discretion
Commitment to excellent customer service
Empathetic
Friendly and approachable.
Proficient software and IT skills
Aware of current data protections regulations such as GDPR
Job title: SUBU Receptionist
Reporting to: HR and Operations Lead
Salary: 5332 per annum
Location: Student Centre, Talbot Campus, Poole
Working hours: Part time ,10-4pm two day per week Thursday & Friday
Contract type: Permanent
Closing date: Midnight, 24 August 2025
Interviews: 3 September 2025
How to apply: If you are interested in this role please download the , complete both the Application and Equality Monitoring forms, available at www.subu.org.uk/jobs
CV's and Covering Letters are not required.
Job Type: Part-time
Pay: 5,332.00 per year
Expected hours: 12 per week
Schedule:
Day shift
Work Location: In person
Application deadline: 24/08/2025
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