Job Description

Location:

Nationwide, Hybrid (occasional travel to a local office may be required)

About the Role

Are you passionate about guiding people towards a brighter future? We are looking for a Success Coach to provide exceptional information, advice, and guidance (IAG) to adult learners. In this role, you will be the primary point of contact for individuals seeking to embark on their learning journey, fostering positive relationships and empowering them to take the next step in their careers with confidence.

Main Purpose of the Role

As a Success Coach, your primary mission is to deliver exceptional information, advice, and guidance tailored to the unique needs of adults. Your goal is to support individuals in achieving their personalised objectives and guide them towards successful and timely enrolment. You will provide this guidance through various communication methods, adapting your approach to suit individual preferences. Integrity, passion, and building strong, positive relationships are at the core of your service.

Key Responsibilities

? Create detailed, high-quality action plans for each learner, ensuring they are tailored to individual goals and aspirations.

? Engage with learners across multiple communication platforms, including phone calls, Zoom meetings, emails, and SMS, to provide timely and relevant guidance.

? Strive for customer satisfaction in all initial interactions, ensuring every learner feels supported from the very start.

? Establish, nurture, and manage stakeholder relationships, serving as a key point of contact to enhance the overall support network for learners.

? Carry out associated administrative tasks promptly, including accurate updates in our CRM system to ensure a smooth workflow.

? Proactively manage the flow of IAG delivery sessions, ensuring high engagement and guiding individuals effectively toward their goals.

? Conduct regular audits and reviews of your records to maintain accuracy and compliance.

Skills and Qualifications

Essential

? Proven experience delivering high-quality information, advice, and guidance (IAG) to adults.

? Exceptional communication and interpersonal skills, with the ability to build positive relationships across phone, video, and email.

? Strong organisational and administrative skills, with meticulous attention to detail.

? Experience using CRM systems to manage client information and maintain accurate records.

? A genuine passion for helping people achieve their personal and professional goals.

? A solid understanding of safeguarding, GDPR, and compliance principles.

Desirable

? An Information, Advice, and Guidance (IAG) qualification at Level 2 or above.

? Experience working in the adult education, skills, or employability sector.

? A teaching or training qualification (e.g., Level 3 Award in Education and Training).

? Experience working in an environment with clear targets for customer satisfaction and learner progression.

Benefits

? Flexible, hybrid working arrangements.

? Attractive bonus scheme.

? Pension scheme.

? 25 days annual leave plus Bank Holidays.

? Additional paid Life Event Day and Volunteering Day each year.

? The option to purchase up to 5 extra days of annual leave.

? One early finish (at 15:30) every month.

?

Westfield Health Cash Plan Scheme:

Access valuable health and wellbeing services and claim money back for essential healthcare. This includes:

? Money back on optical, dental, physiotherapy, and more.

? 24/7 virtual GP consultation.

? Quick diagnosis from MRI, CT, and PET Scans.

? Access to an EAP (Employee Assistance Programme) and discounts with popular retailers.

? Think Employment is proud to be a Real Living Wage Foundation Accredited employer and a Disability Confident Employer.

Why Join Think Employment?

This is a rewarding opportunity to make a direct and meaningful impact, supporting adult learners in building confidence, overcoming barriers, and transforming their futures. If you are dedicated to providing outstanding guidance and empowering people to succeed, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Company pension Employee discount Flexitime Health & wellbeing programme Paid volunteer time Work from home
Schedule:

Monday to Friday Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Grimsby DN31 1NX

Expected start date: 01/08/2025