Job Description

Join Amplius as a Successful Tenancies Assistant and play a key role in supporting thriving communities. You'll provide vital support to our Housing & Healthy Communities team, helping to ensure customers feel secure in their homes. If you're organised, proactive, and passionate about making a difference, wed love to hear from you!
xf0x9fx92xb0Salary: 325,367.38 per year
xf0x9fx93x9dContract: Permanent, full time
xe2x8fxb0Your week: 36.25 hours (Monday to Friday 8.45am 5pm)
xf0x9fx93x8cLocation: This is a hybrid role where you'll work from our Milton Keynes office at least one day a week. For the first two weeks, you'll need to be in the office every day for training.
xe2x9cxa8Snapshot of your role

• Handle customer inquiries, referring them to the appropriate team or external organisations when needed.
• Manage incoming and outgoing correspondence, ensuring timely responses.
• Log and assess reports of anti-social behaviour and tenancy breaches, ensuring they are addressed within set timescales.
• Prepare and send letters and documents, including mail merges.
• Maintain accurate customer and property records and update systems.
• Support tenancy checks, reviews, and verifications.
• Assist in preparing case documentation for legal processes.
• Process customer requests and invoices in line with procedures.
• Work collaboratively with internal teams and external agencies.
• Follow guidance from the Successful Tenancies Team Leader.

xf0x9fxa7xb0Your toolkit for success

• Experience working in a customer-facing role.
• Proven track record of delivering excellent customer service.
• Ability to work effectively with team members, other teams, and external agencies.
• Strong IT skills with the ability to process data quickly and accurately.
• Clear and effective communication skills.
• Strong problem-solving abilities.
• Excellent organisational skills with the ability to prioritise tasks.
• Able to follow procedures carefully.
• Demonstrated empathy towards customer challenges.

While not essential, knowledge of tenancy terms and conditions along with experience in anti-social behaviour resolution / tenancy services would be advantageous.
Please read the attached before applying so you get the full scope of the role.
Why join Amplius? xf0x9fxa4x94
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.

• 28 days annual leave (plus bank holidays)
• Enhanced maternity, paternity, and adoption leave
• Paid qualifications and professional subscriptions
• Pension contribution up to 10%
• Health and wellbeing support
• Carers leave
• Cycle to work scheme
• Electric car lease scheme
• Paid fertility and maternity leave
• Financial Wellbeing support
• Free flu jabs
• Life assurance

xf0x9fx8cxb1Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
xe2x9dxa4xefxb8x8fMake a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
xf0x9fx8cx8d Environmental and social impact
Were dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
xf0x9fxa4x9dOur values
Were committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
xf0x9fx9axa8Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 3 April
Phone screening: 7 April
Interviews: 10 April
xf0x9fx9axabWe reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? xf0x9fxa7x90Contact the and well be in touch to support you with any questions, queries or conundrums!
INDLOW
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. Were a team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.