Job Description

Crealy Theme Park & Resort is the South West's largest family theme park which offers over 60 rides and attractions.



At Crealy, we're excited to be growing our team! We're seeking individuals to join our dynamic and supportive workplace. You'll enjoy fantastic rewards such as Friends and Family passes, discounted tickets, flexible schedules, and excellent opportunities for career growth.



The park prioritises teamwork, training, and staff development and promotes an environment where employees feel appreciated and inspired.



As a Guest Service Team Member, you will represent the resort as one of the first and last team members our guests encounter during their Theme Park experience. Your role will be to ensure a seamless, efficient, and memorable entry and exit process through our turnstiles, contributing to an exceptional visit from start to finish. You are expected to be role models in delivering exceptional guest interactions whilst:


Operating till systems and card transactions. Selling tickets, booking animal experience Helping guests at the turnstiles and ticket points Looking after our VIP guests and our Annual Pass Holders Complaint and conflict resolution Sharing your park knowledge to answer queries from our guests. General cleaning and making Crealy a Great Space to work. Sharing your park knowledge and answering guest queries. To assist other departments where needed, and to help with the sales of our Annual Passes.

No experience is necessary as full training is provided but a passion for customer services and sales along with a great attitude towards learning new things is a must!

What We're Looking For:

A passion for customer service and creating exceptional experiences. Comfort working outside in all weather. Excellent observational and communication skills. Confidence when interacting with the public. Willingness to undertake Health and Safety training and assessments.

This is a seasonal position that requires you to be available to work weekends, school holidays, and Bank Holidays.



Hours will be rostered in advance. You must also be flexible to meet the peak and off-peak demands of our opening.



Our team is the key to our success, we are all one team working together. We offer full training and ongoing support throughout the season. Whatever stage you are at in your working life, we have something for you. All we need is for you to have a positive attitude and enjoy working as part of a team and in a fast-paced environment.



We believe in

"Warm & Welcoming"

service, creating

"Great Spaces"

, making things

"Easy for All"

, and delivering

"Moments of Joy"

. If you share our values and love working in a fast-paced, guest-focused environment, we'd love to hear from you.



You will need to have proof of right to work in the UK (either a birth certificate or current passport) and be able to provide details of a reference. Please ensure you have both before applying.