Job Description

Job title: Supervisor - Front of House

Reports to: General Manager

Up to 16 per hour (INC TRONC)

As a Supervisor, you will be expected to support and deputise for the Assistant Manager when they are on days off or on leave. As a Supervisor, you will be experienced in ensuring a seamless and quality customer experience for all our guests including bar, dining areas and accommodation. From the initial reservation to checking out or leaving our pub, you will provide our customers with an outstanding experience through delivering excellent customer service skills, exceeding the expectations of the customer throughout their visit.

Supervises team members in their duties and performance, providing feedback and encouragement where necessary, and advises the general manager with regard to their performance

Motivates, guides, and mentors team members to exceed goals and create a positive environment during shifts

Supervise team members in their duties ensuring all service and operating procedures are followed

Foster a positive and encouraging working environment between team members

You will be expected to deliver the role of front of house team member as part of your daily duties including supervising when required

Follow all processes and procedures in line with the Company's best practice

Ensure all front of house storage, service and stock areas are left clean and tidy at the end of service, reconciling stock back to sales

Follow Health and Food Safety hygiene procedures at all times

Job Types: Full-time, Part-time, Permanent

Pay: Up to 16.00 per hour

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Flexitime Health & wellbeing programme On-site parking
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Holidays Night shift Weekend availability
Work Location: In person

Reference ID: SUPERVISOR EA