Job Description

Introduction

On implementation, St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class "W" hotel, 152 private apartments and a 4-star aparthotel.

The Care Park Group is a global parking and property services provider with over 500 Car Parks managed and owned around the world.

Purpose of the role

To provide a seamless journey for SJQ guests entering the shopping quarter via the car park. The aim of Care Park is to ensure these guests have a safe and efficient experience of the facility and are provided assistance by our well-trained attendants whenever required.

You will be based at the St James Quarter car park working 48 hours per week. You will be working on a variable shift pattern which will consist of 12hr shifts, weekends and nights if needed.

Main Duties

? Understand and adhere to the strategic direction of the client

? Manage on-going training to your teams and ensure all new team members are fully trained and inducted to the site procedures and policies including

? Manage all car park systems ensuring processes are adhered to

? Staff resourcing and HR management, including recruitment, training, disciplinary and welfare issues

? Resolving guest concerns and complaints

? Conducting regular foot patrols of the Car Park

? Monitoring Activity in the Car Park to deter criminal activity

? Management of presentation team within all areas of the Car Park as required

? Implementing traffic control measures - regulating entry and exit of vehicles

? Maintaining good levels of communication with Manager/ Senior Supervisor

? Operating Car Park Equipment as appropriate

? Providing customer advice and assistance regarding the shopping centre

? Working with data to ensure daily information is kept up to date

The successful candidate will be able to demonstrate

? Excellent interpersonal skills and the ability to interact with people at all levels

? High degree of guest service

? Strong attention to detail

? Proactivity and initiative in providing ideas, suggestions, and initiatives to improve the occupancy and revenue of the car park

? Computer skills (Microsoft office)

? Previous car park / customer service skills are preferred but not essential

? Smart and confident

? Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail

? Carry out any other reasonable request as requested by management

? The ability to take ownership of situations and react promptly

Benefits:

If successful, you will be rewarded as one of our Care Park family with:

? A salary of up to 14.90 per hour dependant on experience

? Opportunity to join the pension scheme

? Full uniform provided

? Excellent on-site facilities available to employees

? 19.5 days paid holiday leave

Cycle2work scheme

Job Type: Full-time

Pay: 14.50-14.90 per hour

Benefits:

Company pension Cycle to work scheme
Work Location: In person