Job Description

About InflateSpace:

InflateSpace is one of the North East's premier indoor inflatable centre providers, offering families an exciting and unforgettable play experience with some of the largest indoor adventure parks in Europe. Here at InflateSpace we aim to give our customers the best possible experience, through unparalleled facilities and amazing customer service.

:

We are looking for a Supervisor/Keyholder for our InflateSpace site based in Middlesbrough (Captain Cook Square).

This role will be able to offer from 20 to 35 hours per week (3-5 days per week between hours 9am-7:30pm). Experience in a keyholder or supervisor role is essential.

This is a varied role and will include opening/closing the centre, cashing up and working on several departments within the business including the inflatable arena, reception and servery.

Please note this role requires Weekend and School Holiday working.

As a Supervisor/ Keyholder you will support the site manager on the day-to-day business operations, dealing with over 25 staff and members of the general public. Our management team has a very 'hands on' approach and will be working in various departments in the business .

Responsibilities and Duties

Your responsibilities will include:

Opening and closing the facility Help induct, train, manage and develop staff (and discipline when necessary) Ensuring all cleaning tasks, safety checks, repairs and maintenance work is completed and documented. Organising staff ROTA's and cashing up tills at the end of the day Ensure employees are providing exceptional customer service levels in all areas of the business. Monitor staff performance in various departments and provide performance related reviews and appraisals to all members of staff Deal with any customer issues or complaints Ensure all health and safety standards, first aid, and operating procedures are adhered to on site Promote and advertise the business when required Monitor stock levels and order when necessary

Qualifications and Skills

Skills Needed:

Leadership & team management Good communication and interpersonal skills at all levels Customer service Administration Problem solving, time management & decision making Cash handling and operational / safety knowledge

Experience:

Work experience within business, management or administration within the leisure industry is helpful. Experience managing a team or working in a fast-paced environment would also be beneficial.

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: No less than 20 per week

Schedule:

Holidays Monday to Friday Weekend availability
Application question(s):

Are you available to work on Weekends and during School Holidays?
Experience:

Supervising: 1 year (required)
Work Location: In person