Job Description

About the Company

At EEFFOC, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We are passionate about creating an inviting and comfortable environment for our EEFFOC'ERS and providing them with a truly memorable experience.

We offer our team the opportunity to grow personally and professionally, to contribute to the success of our organisation, and to serve others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team and help shape the future of EEFFOC.

The Role

We have an immediate need for a Supervisor to lead the day-to-day management of the barista's at EEFFOC. Previous experience in the hospitality industry, business management, or other heavily customer-facing leadership role is required. You will be responsible for managing staff in the delivering of the service to the highest standard, thoroughly, and on time, and to ensure that expectations and goals are clear and that objectives are being met or exceeded.

Responsibilities and Requirements

Working under the supervision and in cooperation with the CEO, this team member will provide the following:

Key Responsibilities

Champion the EEFFOC vibe and ethos. Engage and motivate the team. Direct responsibility to grow and lead all our barista's. Provide support to staff during the day as needed. Manage customer relationships. Establish policies that promote company culture and vision. Train, develop and lead baristas in areas such as; product knowledge, customer service, sales and delivery. Complete training forms with staff and review quarterly. Review and update training materials. Create, review and update product knowledge documentation. Ensure company standards are adhered to day-to-day. Schedule regular team building activities. Review and update company procedure documents. Contribute to process improvements. Perform routine quality control checks. Conduct routine stock control checks. Perform market research to help identify new opportunities. Write and provide feedback of any critical events that occur. Attend quarterly management meetings. Manage all social media accounts, e.g. Instagram, Facebook, TikTok. Collect, create and arrange marketing content. Keep up to date with current and immerging trends. Define and document social media strategies. Analysis and optimise social media engagement. Attend monthly social strategy meetings. Arrange social/ marketing events.

Essential Requirements

Display excellent communication, time management and leadership skills. Deliver exceptional hospitality to our guests, your fellow teammates, and all our vendors and suppliers Make and serve a selection of delicious beverages with a variety of different brewing and preparation methods. Prepare and serve delicious food. Stay knowledgeable about EEFFOC's current beverage and food offerings and preparation techniques; continuously cultivating your own curiosity and knowledge through in-house tastings, cuppings, and trainings. Taste our EEFFOC beverages regularly to ensure quality, uphold our standards, and develop your palate. Create community in our coffee shops by sharing your joy and knowledge of coffee with our EEFFOC'ERS; inspire your fellow teammates to do the same. Support your team by taking joy in the tasks that keep the coffee shop running smoothly and beautifully--these tasks may vary but can include cleaning, clearing and washing dishes, sweeping, dusting, mopping, cleaning and organizing condiment stations, and taking out rubbish. Uphold and follow all health, food safety, and safety guidelines. Promote a safe and respectful working environment.

Physical Demands

Ability to stand and walk for long periods of time. You're on your feet the majority of the day, whether you are standing behind the counter pulling shots or walking the coffee shop floor. Use of hands to reach, grip, turn and perform precision work. You're using your hands to operate beautiful espresso machines, pour delicious pour overs, and operate the register (among other responsibilities). As needed squat, bend, twist and reach for items below waist level or above shoulders. For example, you may have to bend down or reach up to grab cups, lids and towels. Ability to lift, push/pull, carry and/or move up to 50 pounds. For example, you'll be handling bags of coffee beans, coffee kegs, crates of milk, tub of dishes and rubbish bins. As needed climb ladders, stairs, ramps and uneven floor and/or surfaces. For example, climb on a step stool to change menu slacks, go up and down stairs and ramps to storage areas. Ability to smell and taste. You're tasting and smelling coffee and food, helping ensure quality control for each cup and plate. Ability to listen and speak. You're listening and speaking with our guests to take and fill orders, and guide and create experiences.
Job Types: Full-time, Part-time, Permanent

Pay: 12.25 per hour

Additional pay:

Tips
Benefits:

Company events Discounted or free food Employee discount On-site parking Store discount
Schedule:

8 hour shift Day shift Weekend availability
Experience:

Management: 4 years (preferred) Hospitality: 4 years (preferred) customer service: 4 years (preferred) Barista: 2 years (preferred)
Work Location: In person

Application deadline: 30/06/2025