Supervisor

London, ENG, GB, United Kingdom

Job Description

We are seeking an experienced, passionate and creative Hospitality Supervisor to join our team at the 58th Street Country Club.

We are looking for an individual with

experience in the high-end restaurant sector, or, experience in creative projects and hospitality

. You will be passionate about hospitality and believe in our mission of bringing The Lost Estate's immersive experiences to the widest audience possible.

As a hospitality supervisor, you will play a crucial role in the management of TLE's guest experience teams, delivering both a safe and choreographed food service and ensuring the creative brief is delivered. As well as leading on the delivery of our 6-course menu, you'll also be responsible for the licensable objectives and the food safety manual system ultimately ensuring that all our guests are safe, happy and having the best possible experience. This role will deputise for the Hospitality General Manager at least once a week and also be responsible for reporting, cash handling, fire marshalling and building lock-up when doing this role.

We expect all our teams to

uphold the integrity of the immersive world

and so a willingness to embody the style and sounds of 1930 is a must.

This is a unique opportunity to join an extraordinary, diverse team of talents, working together to define a new genre of live-experience entertainment.

KEY DUTIES AND RESPONSIBILITIES



Deliver excellent customer service as laid out by the 58th Street mission Lead a team of Waiters, Hosts, Runners and Bartenders Learn the F&B Menu and be responsible for quality control in the delivery of it. Provide an engaging and personalised experience for all guests at The 58th Street as part of our 'in-world' hospitality team Work with the Hosts to recognise special occasions for guests Learn names of guests and deliver a personal bespoke experience Uphold the integrity of the immersive world Work with the Hospitality Manager to help generate secondary spend opportunities, and in turn train the teams on suggestive selling, upselling and secondary spend. Have an excellent working knowledge of allergens, dietaries and our menu. Alongside the Head Chef; call service and be responsible for the communication of all menu changes, special dishes and any dietary requirements. Adhere to all specifications of the food safety manual system and deliver a safe working environment for all our guests Work with the Hospitality Manager and Creative Associate on delivering a choreographed service Manage the table plan and booking systems Deputise for the Hospitality Manager at least once a week, taking their 'on shift' responsibilities.

PERSONAL SKILLS AND QUALIFICATIONS



REQUIRED

Previous experience of working in a restaurant environment Previous experience in management and team building. Passion for creative projects and the arts A strong working knowledge of wine and cocktails Flexibility to work evenings and weekends Excellent communication skills, with the ability to work collaboratively with diverse teams. Experience working with EPOS programmes, stock control and P&L reports Ability to work in a fast-paced event-style dining experience Willingness to adhere to the aesthetic of the 1930 era.
DESIRABLE

Food Hygiene Level 2 FSA Allergen Trained First-Aid Trained Fire Marshal Trained WSET Level 2 Knowledge of theatrical production process - particularly with the Health and Safety measures required to work in a performance space.
About the venue, Belle Livingstone's 58th St Country Club:

Autumn, 1930. New York City. A world of dreams, desire, and jazz.



Welcome to Belle Livingstone's 58th Street Country Club - New York's last, greatest Super-Speakeasy. A Mecca of Harlem jazz, Park Avenue dining, and illicit Manhattan moonshine. A temple to tycoons and moviestars, gangsters and flappers, all the Beautiful and Damned of Prohibition New York.

Live jazz, a 6-course tasting menu with cocktails, super high-end hospitality, incredible design. Set in, bringing to life 1930s New York.

More Importantly - 58th Street is a fantasy it transforms each guest into a 1930s New York Jazz Age celebrity for the night. For us it is a place where exceptional jazz, and entertainment meets incredible hospitality. Where the waiters, bartenders, hosts, singers, musicians, dancers and management all work in harmony, 'in-world', to deliver the greatest jazz club on earth.

About The Lost Estate:

The Lost Estate (TLE) is London's

master experience maker

. It turns the stories of great art into transformational shared experiences, creating original productions filled with theatre, music, hospitality, and immersive design.

From the legend of Swan Lake (The Great Masked Ball, 2018) to a 1930s New York Super-Speakeasy (The Greatest Night Of The Jazz Age, 2023), each TLE experience is unique. With

100,000+

guests served across 8 sold-out experiences, and countless 5-star reviews earned, TLE stands alone within the cultural landscape - an independent, profitable, artist-led Scale-Up.

Remaining

founder-led

, TLE has built its workforce to a thriving mix of c. 70 full-time. fixed-term and freelance team members across management, marketing, hospitality, box office, and production.

Today

, The Lost Estate stands at a key turning point.

After 5 years as a pop-up, it has opened its first permanent premises - a 30,000 sq ft former mannequin factory in Earl's Court, transformed into a groundbreaking arts and hospitality complex, complete with a 250-seat immersive theatre at its heart. You can read more about it here.

In 2024/5, the company will open a

second site

in Peckham - a 5000 sq ft warehouse housing a new permanent concept - as well as launch

international licensed productions

in both the USA and China.

Job Types: Full-time, Part-time, Permanent

Pay: 17.50 per hour

Benefits:

Cycle to work scheme Discounted or free food Employee discount
Schedule:

Night shift Weekend availability
Application question(s):

Are you able to reliably commute to Peckham?
Work Location: In person

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Job Detail

  • Job Id
    JD3327880
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, ENG, GB, United Kingdom
  • Education
    Not mentioned