Job Description

Company Description

Front of House Supervisor at Moorgate/London for a Prestigious corporate law firm client.


Monday to Friday, two different shifts on rotation.


Morning shift 7:00 - 15:30, Closing shift 9:00 - 17:30.


Salary: 33,500 a year

Benefits:

28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week's enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a

Service Supervisor

who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.


We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.


If you are a

Service Supervisor

who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

What would we like from our supervisor?

You will be supervising additional two members of the team, plus assisting the manager with day-to-day tasks.

Ensuring the customer service and coordination of entrusted tasks are up to set standard.

Working alongside you team members, preparing coffees, serving food, setting up, cleaning and resetting for the next day.

Liaise with back of house and your line manager to support operational efficiency.

Assist with stock takes and occasional supplier communication when placing orders.

Edit and update daily menus in PowerPoint as needed

Administrative tasks

Basic understanding of invoices and their processing

Ability to create and maintain simple Excel spreadsheets

(stock, rota, orders, etc.)

Confident in using Microsoft Office (Word, Excel, PowerPoint)

What we are looking for

Proven experience in a similar supervisory role (hospitality, cafe)

Advanced ability to communicate effectively and calmly

Reliable, problem-solving mind set, flexible

Customer Service experience

This is our most important requirement. Our attitude towards customer service can vary greatly from other places. We require professional approach with a personal care towards our customers. The use of customers names and certain amount of communication (when possible) is required from the team members to provide mental break for our customers.

We are looking for people with energetic and talkative personalities who possess strong communicative skills.

Multitasking - you need to able to perform the working tasks while paying attention to customers. Ignoring customers or ignoring the task at hand for the sake of the other will not work.

Important: Please, be aware we DO NOT offer sponsored visa or any type of similar program. You must be eligible to work in UK.

Qualifications

Previous experience commensurate with role Have a contagious passion for food and customer service You draw satisfaction from supervising, training, and supporting a team Understanding of delegation and influencing skills Excellent organisational abilities; high attention to detail Concise and effective verbal and written communication Ability to adapt to challenges and opportunities with a solution-oriented perspective Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.


We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.


Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.


Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY


We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.


WHOLEHEARTEDLY POSITIVE


We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.


CREATIVELY COLLABORATIVE


We embrace our differences to push creativity and we work together to be better.


FOREVER CONSCIOUS


We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.