Job Description

Supervisor at Y2K Vintage

Shop Floor + Team Management

Conduct a daily brief with your team in the absence of your SM to outline the target for the day, any tasks to be completed
+ zoning plan

Maintain high energy and positivity on the shop floor, always acting as an example for outstanding customer service Ensure fitting room zoning is always adhered to, to ensure an efficient and smooth customer experience whilst prioritising
stock loss

Work with the SM to implement and monitor stock loss prevention strategies with the team Support the SM in conducting training with the team when required Highlight individual and team achievements, celebrate successes, and highlight positive sales trends within your team Address performance issues promptly and provide ongoing monitoring for underperforming team members Support the SM in managing underperforming team members when required

Customer Service + Store Atmosphere

Ensure all team members deliver an exceptional level of customer service, greeting customers and providing styling
support when required

Ensure the music played in store aligns with the brand and different music is played during peak FF periods to keep an
upbeat atmosphere in store

Identify opportunities to strengthen the team's customer service style by reviewing interactions and coming up with new
ways to engage with customers

Merchandising

Work with the SM to curate the visual merchandising (VM) to reflect current trends and the best stock on hand each week Conduct a daily store walk-through to identify opportunities for VM adjustments at the start of each day Monitor best-selling items, categories, and trends through customer interactions and sales reports and ensure these items
are strategically placed in key locations to drive sales

Ensure VM standards are always upheld to the highest possible standard by the team, as stated in the staff handbook Coach the team on visual merchandising and curation standards when required Assist the SM with the execution of the Company's Repricing Policy on a weekly basis

Marketing

Assist the SM in executing the store's social media calendar, including content creation and posting schedule Work with the SM to strategise ways to convert local customers to follow our social media accounts Ensure all social media content created by the store team aligns with the brand's guidelines Drive Instagram sales by showcasing strong product via Stories and replying promptly to purchase requests, ensuring a
high level of customer service is delivered via DMs

Finances

Support the Store Manager (SM) in driving weekly and monthly sales targets Monitor and report on the stores sales performance in EOD emails and weekly reports when required Collaborate with the SM to devise a strategic Plan of Action (POA) to achieve the store's weekly targets Record daily cash takings and follow the company's cashing up procedures in the absence of the SM

Operations

Ensure daily checklists are completed at the start and end of each day to meet opening and closing standards Maintain a clean and organised store environment, including back-of-house (BOH) areas. Ensure all handovers are followed and communication is shared if the handover is not completed for whatever reason, you
must also write handovers before your day off

Support the SM in monitoring stock levels of packaging, stationery, and other commonly used store items, ensuring timely
ordering to avoid disruptions

Manage the key handover schedule when required
Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Casual dress Employee discount Employee mentoring programme Sick pay Store discount
Work Location: In person

Reference ID: Y2KVintage Store Supervisor-Nottinghill
Expected start date: 31/08/2025