Job Description

Location: Westgate, Oxford
Type of contract: Permanent, Full Time 40h
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
As the Supervisor Skincare / Fragrance, you'll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold Sephora's high standards of operational excellence. You'll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves.
Key Responsibilities
Team Leadership & Development

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
• Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

Sales Leadership, Customer Engagement & Service Excellence

• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered.
• Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
• Stay up-to-date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members.

Operational Excellence & Strategic Execution

• Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
• Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
• Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store's broader business goals.
• Maintain Sephora's operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

New Store Opening Procedures

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

Skills

• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance.
• In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty.
• Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.
Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.