Job Description

The Supply Chain Manager (SCM) for the UK and North America plays a key role in managing Minerva's operational execution across the Procure-to-Pay (P2P) and Order-to-Cash (O2C) cycles. This position ensures the seamless flow of materials, data, and documents between Minerva, its vendors, 3PL providers, and customers, supporting both B2B and B2C channels.

The SCM is responsible for driving operational efficiency, ensuring on-time and in-full deliveries, maintaining accurate inventory data, and enabling informed decision-making through reliable reporting. The ultimate goal is to uphold high standards of customer service and support business growth across the UK and North American markets.

Key Responsibilities

Order Management & Fulfilment

? Oversee the end-to-end lifecycle of B2B and B2C sales orders, including:

? Amazon Vendor Central and Seller Central (FBA) stock planning

? EDI-driven customer orders

? Coordination with 3PL partners and customer service providers

? Monitor order lead times and fulfilment SLAs to ensure timely deliveries

Inventory & Stock Control

? Manage Stock on Hand across multiple locations, including:

? Goods receipt and consumption tracking

? Inventory reconciliation, scrapping, and stock transfer orders

? Coordinate logistics for marketing campaigns and promotional events

Procurement & Supplier Coordination

? Execute and monitor purchase orders for components and consumables (packaging materials, kitted/bundled products)

? Ensure timely deliveries and service levels from external suppliers and service providers

Process & System Excellence

? Support the execution of operational processes in line with Minerva's internal procedures and digital tools (e.g. SAP ERP system, EDI, Integration apps, Customers' portals)

? Contribute to continuous improvements in data quality, master data maintenance, and automation of e-commerce flows

Vendor & 3PL Management

? Monitor service level performance of third-party logistics and freight forwarding partners
? Build professional relationships with suppliers, logistics providers, and internal stakeholders

Cross-functional Collaboration

? Work closely with Sales, Marketing, Customer Service, and Finance to align expectations, resolve issues, and ensure operational readiness

Additional Duties

? Participate in business initiatives or special projects as assigned by management

? Provide operational support during trade shows or other business-critical events

Key Performance Indicators (KPIs)

? Strong understanding of supply chain operations, preferably in e-commerce, consumer goods, or food supplement industries

? Excellent organizational, time-management, and problem-solving skills

? Proficiency in working with ERP systems and order/inventory management platforms (SAP a plus)

? Attention to detail and care for accurate documentation and data handling

Positive, proactive attitude with the ability to work independently and as part of a team

Qualifications & Experience

? Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field

? Minimum 5 years of experience in supply chain operations, with exposure to both UK and North American markets

? Experience with Amazon platforms (Vendor Central and/or Seller Central FBA) is a strong plus

? Familiarity with 3PL and freight forwarding processes, including customs and international shipping

Fluent in English (spoken and written); additional languages are a plus

Location

London based with potential for hybrid work. Occasional travel to logistics partners or key events in the UK and North America may be required.
Job Types: Full-time, Permanent

Additional pay:

Bonus scheme Performance bonus Quarterly bonus Yearly bonus
Schedule:

Monday to Friday
Application question(s):

What is your desired salary? What is your notice period?
Education:

Bachelor's (preferred)
Experience:

in supply chain operations: 3 years (preferred) SAP: 3 years (preferred) 3PL and freight forwarding processes: 3 years (preferred) customs and international shipping: 3 years (preferred) Amazon platforms (Vendor Central and/or Seller Central FBA): 3 years (preferred) Supply chain / operations UK market: 3 years (preferred) Supply chain / operations Canadian market: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Location:

London W1S (preferred)
Willingness to travel:

25% (preferred)
Work Location: Hybrid remote in London W1S