Job Description

UK Supply Chain Operations Manager (Customer Service & Logistics)
Location: Reading, UK (Hybrid)

Job Type: Full-Time | Hybrid Working

Department: Supply Chain

Reports to: Western Europe Supply Chain Head
Empower Healthier Lives - Join Us at Opella Consumer Healthcare
At Opella Consumer Healthcare, we're on a mission to make self-care more accessible, inclusive, and sustainable. We believe in empowering people to take charge of their health and well-being--and we're looking for passionate, forward-thinking individuals to help us make that vision a reality.
As our UK Supply Chain Operations Manager, you'll be at the heart of our operations, ensuring that our products reach customers efficiently, safely, and on time. You'll lead a dynamic team, drive operational excellence, and build strong relationships with customers and partners--all while contributing to Opella's strategic goals and sustainability commitments.
Your Purpose
This is a high-impact role where you'll be responsible for the end-to-end customer service and logistics operations in the UK. You'll act as a key business partner to the UK Country Head, translating strategic plans into seamless execution. From managing third-party logistics to enhancing customer satisfaction, your work will directly influence our commercial success and brand reputation.
What You'll Be Responsible For
Team Leadership & Development

Lead, coach, and inspire a high-performing team across Customer Service and Warehousing & Distribution. Foster a culture of collaboration, accountability, and continuous improvement.
Logistics & Distribution Excellence

Oversee the full logistics lifecycle--from warehousing and transportation to last-mile delivery. Ensure compliance with GDP, GWP, and local regulations while optimizing cost and service levels.
Customer Engagement & Relationship Management

Build and maintain strong, trust-based relationships with key customers. Collaborate with Sales and Marketing to align service delivery with commercial goals and customer expectations.
Operational Strategy Execution

Deliver the operational execution of the Integrated Business Plan , safeguard inventory , and optimize local distribution costs
Performance Monitoring & Reporting

Deliver on key KPIs such as OTIF, distribution cost per unit, and claims resolution. Use data insights to drive continuous improvement and operational efficiency.
Risk Management & Compliance

Identify and mitigate supply chain risks. Ensure full compliance with legal, regulatory, and audit requirements, including product destruction, labeling, and repacking.
Sustainability & Innovation

Embed sustainable and ethical practices into logistics and customer service operations. Champion innovation and process improvements that support Opella's environmental and social goals.
What We're Looking For
Educational Background

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Relevant Experience

3-5 years of experience in customer service and logistics management, ideally within FMCG or FMHC sectors and the UK market.
Leadership & People Skills

Proven ability to lead, develop, and motivate diverse teams. Strong interpersonal skills and a collaborative mindset.
Customer-Centric Approach

Demonstrated experience in customer engagement, relationship management, and delivering high levels of customer satisfaction.
Operational Expertise

Deep understanding of warehousing, transportation, and distribution processes. Experience working with 3PL providers and managing logistics KPIs.
Tech & Data Proficiency

Comfortable using ERP and logistics systems (e.g., SAP, Salesforce). Analytical mindset with the ability to turn data into actionable insights.
Agility & Accountability

Proactive, adaptable, and able to manage multiple priorities in a fast-paced environment. Strong sense of ownership and accountability.
What We OfferA flexible hybrid working model A diverse and inclusive culture where every voice is valued Competitive salary and comprehensive benefits Career development opportunities within a global organization A chance to make a meaningful impact on people's health and well-being

Diversity, Equity & Inclusion at Opella
We are committed to creating a workplace that reflects the diversity of our communities and where everyone feels empowered to bring their full selves to work. We welcome applications from all backgrounds, experiences, and perspectives.
If you're excited about this role but don't meet every single requirement, we still encourage you to apply. You may be just the right person for this opportunity.
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.

Www.opella.com/en/careers
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