Job Description

Our Supply Chain team are looking for a Supply Planning Coordinator to support the implementation of our Supplier Engagement strategy working within Hammersmith. This is an exciting opportunity to join a flourishing team with lots of opportunities for growth and development.

About the role

In this role you will be responsible for building collaborative working relationships with all suppliers & related internal business teams across Fashion and General Merchandise categories to ensure suppliers have all the necessary training and documentation for the supplier portal. You will also be responsible for ensuring delivery schedules are regularly received and updated from all suppliers to drive forecast accuracy and support resource and capacity planning for our distribution centre.



Key Accountabilities include:

Supporting the project team in driving adoption of the supplier portal - serve as a point of contact for both our brand partners & business teams to support their use of the portal, facilitating necessary training, and creating and maintaining relevant documentation/SOPs. Monitor EDI message failures - ensuring the appropriate escalation process is followed/raised with Cegedim and other key stakeholders to support resolution. Manage the day-to-day performance of our digital freight forwarder, monitoring lead times against agreed SLAs for all modes of transport & proactively addressing or escalating any operational challenges that arise with key stakeholders. Collaborate with Suppliers and Merchandising teams across the business to facilitate best practice PO management - ensure timely receipt and action of delivery schedules to support forecast accuracy, aiding resource and capacity planning of weekly inbound volumes. Actively feedback/contribute to the rollout of our Supplier Engagement Strategy. Provide analytics and insights to support operational improvements for both Harrods and our Valued brand partners Supply Chain by attending monthly/quarterly engagement meetings where this information is highlighted. Use applications such as SAP, Analytics for Office (AFO), the Supplier Portal and our Freight Forwarding Platform to generate and maintain supply chain reports. This includes supplier performance scorecards, data-driven forecasts, and freight forwarding KPI reports.

About Us

As the world's leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you'll receive an excellent benefits package, including a company pension, flexible working, 25 days' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods