Job Description

Speed Medical Examination Services

We're Hiring!

Job Title:

Team Leader

Department:

Supply - OPM, Compliance, Chase, FT & Rehab recruitment

Hours:

37.5 hours, Monday - Friday

Location:

Clayton-Le-Woods, Chorley

Reporting to:

Supply Chain Manager

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

Our Values:

Customer First

- We listen to the needs of our customers and always put them at the heart of what we do.

Real relationships

- We nurture real relationships with honesty, integrity, and transparency.

Strive for excellence

- We inspire every member of our team to go the extra mile and deliver outstanding service.

Make an impact

- We work smarter with our colleagues, our customers and their clients to leave a positive impression.

One team, one vision

- We are one team - unified - with one vision and all work together to achieve it.

The Role:

The Compliance, Clinics and Expert chase team leader role will focus on staff management, expert service, expert costings and running a highly motivated team. By overseeing all teams there will be opportunity to create a collaborative team and understand the business from both angles. The team leader will need to work closely with the other team leaders to ensure they are providing a quality service to other areas.

Key Responsibilities:

To set, monitor and maintain efficiency and quality targets for the team. To efficiently manage the workload of the team against priorities each day. To ensure the delivery of excellent customer service, achieving and maintaining the experts service levels along with the teams own KPI's. To work closely with staff to enhance their knowledge and performance, assessing training and development needs. To conduct regular meetings with staff to discuss performance and provide feedback, managing any performance issues. Managing disciplinary processes with staff where required To work closely with the management team to continuously improve performance and share best practice. To manage costings and budgets to support the compliance department.

Personal Specifications:

Excellent organisational skills Excellent communication and presentation skills Problem solving/ quick to adapt to change Customer focused approach Good standard of computer literacy Familiarity with a variety of software applications Ability to motivate staff to achieve excellent service and service levels. A proven track record of supervisory/managerial role is desirable.

In addition to these skills the candidate will require the following:

English and Maths to G.C.S.E standard Grade C or equivalent Prioritisation skills Delivery focused, ability to deliver Ability to work under pressure in a dynamic environment to address business needs Computer literate

Package:

37.5 Hours Mon-Fri Company Stakeholder Pension 20 days Annual Leave plus Bank Holidays Health care scheme after a qualifying period
Job Types: Full-time, Permanent

Pay: From 26,325.00 per year

Benefits:

On-site parking Work from home
Experience:

Management/Supervisory: 1 year (required)
Work Location: Hybrid remote in Chorley PR6 7EN