Job Description

Technical Support Analyst

Attractive Salary and Benefits

36.5 Hour week (Hybrid)

Newtownabbey

Who are we?

At Henderson Group, we are proud to be Northern Ireland\'s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Foodservice, Henderson Retail and Henderson Group Property. We employ over 5,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2022.

We\'re a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role

Our Technical Support Analyst will be responsible for helping with the day-to-day support and operation of our Group\'s ICT infrastructure. You will provide support on a wide range of platforms including Windows, Linux and VMWare and on supporting products like Office 365, SharePoint, and SQL Server.

As Technical Support Analyst you will:

• Proactively work with hiring managers to plan for future workforce planning & resourcing needs.
• Log technical support calls with 3rd party.
• Provide technical support of system and application software.
• Provide technical support of hardware (PC\'s, servers, printers, network and telecoms\' equipment).
• Provide technical input on business/IS projects.
• Configure and install servers, printers and network equipment.
• Perform regular systems checks and system monitoring.
• Maintain system backups and backup schedules.
• Maintain company standards of data security and confidentiality.
• Adhere to legal requirements on software licensing.

Skills for Success

Joining us as Technical Support Analyst, the minimum criteria you\'ll need is:

• Previous experience in an IT role.
• A logical approach to technical problem analysis and resolution.
• Sound knowledge of MS Windows Desktop and Server Operating Systems.
• Knowledge of VMWare, SANs and associated technologies.
• Thorough understanding of networking concepts and TCP/IP.
• A full current UK driving licence & access to a vehicle.

The attributes you\'ll need include:

• Willingness to participate in an out-of-hours (24-hour) on-call rotation.
• Good customer facing skills and a strong service focus.

If is desirable if you had:

• Knowledge and experience in any of Linux/Unix, Exchange, SharePoint, SQL Server and/or Oracle.
• A third-level IT or industry-specific qualification (such as MCSE) or equivalent.
• Experience in configuring Cisco network devices and telecommunications equipment.
• Experience in installing and configuring a range of hardware devices.
• Experience in Internet security and firewall management.
• Experience of carrying out administrative tasks.
• Experience in using a helpdesk/service desk management application.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include market competitive salary, pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

If you\'d like to speak with us first before making an application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.

Completed applications must be submitted online by midnight on Sunday 27th August.

Connect with us on linkedin: www.company/henderson-group

We are an equal opportunities employer.

Henderson Group