Job Description

Support and Integration Officer

Coventry, West Midlands

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Support and Integration Officer to join us on a full-time, permanent basis, working 37.5 hours per week.

Our Commitment to You

- Salary of 26,521 per annum
- 25 days' annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is a rewarding opportunity for a compassionate individual with a background in supporting refugees or asylum seekers to join our dedicated organisation.

In this fulfilling role, you will have the chance to make a lasting impact by supporting individuals and families to build stability, achieve independence, and create brighter futures in the UK.

What's more, once you join our team in Coventry, you will discover a warm and welcoming environment, where collaboration guides us, empathy shapes us, and mutual support lies at the very heart of all that we do.

What You'll Be Doing

As a Support and Integration Officer, you will deliver high-quality support and guidance to help refugees successfully resettle and integrate into their new communities.

Taking ownership of your caseload, you will conduct pre-tenancy assessments and create personalised support plans to address the diverse needs of service users. Through this, you'll offer practical, informed guidance on housing, health, education, employment and day-to-day living.

Alongside your one-to-one work, you will develop strong relationships with local agencies, co-ordinate group sessions and help individuals connect with the wider opportunities and community resources available to them.

Additionally, you will:

- Make referrals to relevant departments and partner agencies
- Maintain accurate case records and files to a high standard
- Participate fully in team meetings, training, supervision, and other staff activities
- Organise house meetings and carry out property and community visits

What We're Looking For

To be considered as a Support and Integration Officer, you will need:

- Experience of working with asylum seekers or refugees in a voluntary or paid capacity
- Experience of providing advice and guidance, advocacy and culturally sensitive support
- Experience and knowledge of working with people with complex/multiple support needs
- Experience and capability to support refugees in the UK
- The ability to effectively assess, manage and continuously review needs and risks
- The ability to maintain accurate records and manage a caseload
- Confident IT skills, including Microsoft Outlook, Excel, Word and PowerPoint
- Strong verbal and written communication skills
- A full, valid driving licence and access to a vehicle

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 2nd December 2025.

Other organisations may call this role Refugee Support Officer, Integration Support Officer, Caseworker, Housing and Employment Support Worker, or Community Support Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become a Support and Integration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types: Full-time, Permanent

Pay: 26,521.00 per year

Work Location: In person