Job Description

Please apply via the following link:

https://narrowquayhr.xyhr.uk/Job?uid=qigndgonkwkgrywxwofq

Closing date 04/01/2026

We have an exciting opportunity for someone who is passionate about ensuring students receive exceptional support throughout their higher education journey.

Salary starts at 23,793 with possible progression through a tier system to 27,849 (full time 35 hours a week)

About Us

Clear Links is the largest specialist provider of support workers to students in the UK. Our resources are focused on supporting disabled and dyslexic people in education or the workplace. We pride ourselves on our fast and efficient service never compromising on quality. We offer our internal staff ongoing training, a pleasant and friendly office environment, and a supportive network of experienced colleagues.

About the job

As part of the Support Delivery Service Team a Support Delivery Supervisor is responsible for overseeing a caseload of support workers and providing outstanding support across the UK to students in higher education. As the dedicated point of contact for support workers, students, universities, and funding bodies, you will ensure a positive and supportive experience through Clear Links. Accurately recording information, maintaining confidentiality and communicating effectively is an essential part of the role.

Responsibilities

Overseeing a team of support workers Ensuring students have access to regular, high quality support Liaising with funding bodies, universities, support workers and students Building a rapport with stakeholders Working effectively as part of a team Attending external meetings and events as required

Minimum Criteria (Key Requirements):

Higher education experience (academic or work related) Office or administration experience including good IT skills and confidence using Microsoft Office Excellent communication skills with a range of stakeholders across phone, email, and face-to-face interactions High attention to detail and the ability to record information accurately Ability to work collaboratively within a team and build rapport with others Effective time management and organisational skills and the ability to manage multiple priorities A commitment to delivering high-quality customer service and a proactive attitude

Desirable Criteria (nice to have)

Knowledge of student support services, especially NMH (non-medical help) provision Awareness of safeguarding and student wellbeing practices Confidence in signposting to relevant services Experience of dealing with funding bodies and understanding support funding processes Ability to deliver or contribute to internal training

How to apply

To apply for this role please visit our recruitment page https://narrowquayhr.xyhr.uk/Job?uid=qigndgonkwkgrywxwofq

The successful candidate must have the legal right to work in the UK in accordance with the Asylum and Immigration Act 1996 by the start of employment. This position is also subject to satisfactory references and any other relevant pre-employment checks.

Disability Confident statement

We are committed to fostering a fair and inclusive workplace and celebrate diversity, valuing each individual's contribution to our organisation. As a Disability Confident Leader we are positive about the employment of disabled people.

Disabled applicants who meet the minimum criteria will be shortlisted for an interview. Where there is a particularly high number of applicants, we may need to raise the minimum criteria. In such cases, applicants who have declared a disability under the Disability Confident scheme and meet the minimum criteria may not always be invited to interview.

We are dedicated to ensuring our recruitment process is accessible. If you require this job advert in an alternative format, please contact the HR team.

If you need any reasonable adjustments during the application or interview process, please let us know when you apply. Should you be invited to interview, we will contact you to find out how we can best support you. Alternatively, you can email hr@clear-links.co.uk to discuss what support you might need.

Interviews

We are planning on holding the interviews in person during the week commencing 12th January 2026.

Please note our office is closed from 25th December until 2nd January 2026.

If you are invited to interview you will be provided with some questions in advance of the interview which you can prepare at home. On the day you will complete a telephone and typing exercise, in addition to attending the interview.

If you have any questions about the role or the arrangements please email hr@clear-links.co.uk or call 0114 2786866.

We are committed to protecting your data in line with the general data protection regulations. Our privacy notice can be found here -https://www.clear-links.co.uk/your-data

For more information - www.clear-links.co.uk/about

Equality and Diversity Monitoring

As part of our recruitment process, we would like to invite candidates to complete our Equality and Diversity Monitoring form. Please note this is completely voluntary. Information is used solely for monitoring purposes and will not be linked to your application or influence the recruitment decision. All data will be treated in strict confidence in line with data protection regulations. If you would like to complete the survey please click the following link: https://www.surveymonkey.com/r/HBPWJSV

Job Types: Full-time, Permanent

Pay: From 23,793.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Free parking Life insurance On-site parking Private medical insurance Sick pay Work from home
Work Location: Hybrid remote in Sheffield S11 8NX