Job Description

ISS Overview

ISS specialises in helping small and medium size businesses master their IT in the Southeast of England. Founded in 1992 and based at our purpose-built premises in Cranleigh, our customers can call on our helpdesk engineers to solve any IT problems. Whether a seasoned IT professional or a total novice, we help guide our customers through the minefield of new technology, advising on kit that actually makes a difference to their business.

Purpose of Role

As a Support Desk Technician you will be logging, triaging and troubleshooting technical issues from our customers to resolve their issues as quickly as possible. You'll spend time learning and increasing your skills on our technical stack, to ensure prompt and swift resolutions for the customer. You will escalate any issues to more senior technical resources as needed to ensure swift resolution.

Job Requirements and Responsibilities:

Logging incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Follow company processes to maintain governance standards across our customers Identify repeat issues or service risks to management team Manage scheduled tasks for customers Take ownership of faults in a logical manner, escalating where needed Attending customer sites to resolve issues or carry our technical project work. Communicate potential internal improvements issues to business leadership Build strong relationships with customers, and a detailed understanding of our services Delivery a customer centric service to customers, ensuring delivery of excellent levels of service Work to establish customer needs, identify opportunities for additional services and upsell opportunities Any other duties as required

Appropriate competencies for this role:

Ideally experiance of working for an IT Support company, or in a customer services role A good understanding and hands on experience of Microsoft 365, Windows, Office and basic networking Great communications skills both verbal and written Good and efficient problem solving, with a focus on quick fixes Able to follow processes and procedures The ability to work well under pressure in a fast moving and dynamic business The ability to work at both our office in Cranleigh (3 days) and at home (2 days) Eligibility to live and work in the UK A full UK/EU driving licence
No Agencies.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance Profit sharing Work from home
Application question(s):

You must have a driving license and access to your own car, do you? You must have previously worked in an IT support role for a business, have you? You must currently live with a 35 minute commute of Cranleigh, do you?
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Cranleigh GU6 8NE