Job Description

Job Summary:

Artek is looking for a dedicated and skilled Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth system operations. The ideal candidate will handle customer queries, resolve technical challenges, and assist in maintaining high service quality and reliability across software and hardware systems.

Responsibilities:

Provide technical support to clients and internal teams via email, phone, or remote tools. Diagnose, troubleshoot, and resolve system, software, and network issues. Monitor system performance and escalate complex issues to higher-level engineers when necessary. Install, configure, and maintain hardware, software, and network components. Document all support cases, solutions, and system configurations. Collaborate with development and QA teams to identify and resolve recurring technical problems. Conduct user training sessions and create technical guides for end-users. Maintain strong communication with customers to ensure satisfaction and timely resolution.

Skills Required:

Strong knowledge of

Windows, Linux, and networking fundamentals

. Experience with

troubleshooting hardware, software, and system errors

. Familiarity with

remote desktop tools

and

ticketing systems

(e.g., Jira, Zendesk). Understanding of

database management

and

cloud environments

(AWS, Azure). Excellent

problem-solving, analytical, and communication

skills. Ability to

prioritize and multitask

in a fast-paced environment. Customer-focused mindset with strong interpersonal skills.

Qualifications:

Bachelor's degree in

computer science

,

Information Technology

, or a related discipline. Proven experience in

technical support

,

IT helpdesk

, or

system administration

. Knowledge of

network protocols

,

system security

, and

server management

. Certifications such as

CompTIA A+

,

Network+

, or

Microsoft Certified Solutions Associate (MCSA)

are advantageous.
Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking Referral programme
Work Location: In person