Job Description

Company Description

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.


The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.


We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

Growing and transforming our direct care and support Delivering more practical information and support Leading in shaping the end-of-life experience

Joining our Information & Support Team, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.


Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.

What's in it for me?

Salary:

Marie Curie Grade C 22,222 per annum plus enhancements

Contract:

Permanent Contract 35 Hours per week (including weekends)

Based:

Marie Curie, Unit 1 Bocam Park, Oldfield Road, Bridgend, CF35 5LJ

Benefits You'll Love

Annual leave allowance 27 days plus 10 public holidays (pro rata) Competitive Policy for parental/sick Leave Continuous Professional development Industry leading training programmes Season ticket loan for travelling to and from work Defined contribution schemes for Pension Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Help with eyecare cost Entitled to Marie Curie Blue Light Card Entitled to Benefit-Hub Discount Scheme Life assurance - for all employees

Qualifications

What we're looking for:

Genuinely empathetic with the ability to demonstrate sensitivity Ability to show resilience in challenging and sometimes distressing situations Experience of working in a call centre/customer facing environment Ability to show compassion when handling complex situations and difficult conversations

Additional Information

Please see the full job description

here:

Application Process

Close date for applications: 24th September 2025 Interview Dates: To Be confirmed

As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.


If you require further information or have questions please contact our Talent Acquisition Advisor Grainne Henderson at grainne.henderson@mariecurie.org.uk


Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.





We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.





We're happy to accommodate any requests for reasonable adjustments. Please email any requests to recruitment@mariecurie.org.uk