Job Description

Support Manager (Care Homes)

Location:

Norfolk, Norwich

Salary:

60,000 per year (depending on experience)

Benefits:

Excellent Performance-Related Pay (PRP) + Monthly Car Allowance

Type:

Permanent |

Shift:

Salaried

About the Role

We are seeking a dedicated and experienced

Support Manager

to oversee multiple care homes and ensure the highest standards of care, compliance, and operational excellence. This is a key leadership role responsible for driving quality, managing performance, and supporting care home teams to deliver exceptional resident care.

You will act as a mentor to home managers, ensure compliance with all relevant regulations, and maintain strong relationships with internal teams and external stakeholders.

Reports to:

Operations Manager

Key Responsibilities

Provide effective leadership and management across multiple care homes, ensuring the right people are recruited, trained, and supported in their roles. Promote a positive, inclusive work culture that aligns with the organisation's values. Support, train, and mentor care home managers and staff to deliver high-quality care. Monitor and manage financial and operational performance, including budgeting, reporting, and development plans. Ensure full compliance with all regulatory and legal requirements, including CQC standards. Oversee care quality and environmental standards, ensuring safe, supportive, and comfortable homes for residents. Build and maintain strong relationships with residents, families, staff, and regulatory bodies. Implement systems for monitoring key performance indicators (KPIs) and service outcomes.

Skills & Attributes

NMC Registered Nurse with relevant post-registration experience (preferred). Proven background in managing or supporting care homes or similar healthcare settings. Strong understanding of financial management, compliance, and governance within the care sector. Excellent leadership, mentoring, and motivational skills. Exceptional communication and interpersonal abilities. Knowledge of best practices in elderly care and service quality improvement. Ability to work both independently and collaboratively in a fast-paced environment.

What You'll Gain

Comprehensive induction and ongoing training. Clear career development and progression pathways. Access to an Employee Assistance Programme. Blue Light Card Scheme (enrolment fee reimbursed). Full DBS disclosure paid. Excellent performance-related bonus. Monthly car allowance. 25 days annual leave plus bank holidays.
Job Types: Full-time, Permanent

Pay: From 60,000.00 per year

Benefits:

Childcare Company car Company pension Employee discount Flexitime Free or subsidised travel On-site parking Referral programme Store discount
Work Location: In person