Job Description

An opportunity has arisen for an experienced Support Secretary to join our ENT team within the Surgical Division.Excellent communication, organisational and secretarial abilities are essential.Main duties of the jobYou will responsible for maintaining patients' records, processing incoming and outgoing correspondence, producing correspondence from audio/copy and dealing with telephone calls.In addition, you will liaise with Consultants, other Trust staff, and organisations outside of the department in order to resolve queries.You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner.The minimum requirements for this post are:-

• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Good IT and word processing skills
• Audio Typing Skills

About usAll new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.We have approximately 855 beds trust-wide and our financial turnover is in excess of xc2xa3337m.The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.DetailsDate posted12 May 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,625 to xc2xa325,674 a year per annum pro rataContractPermanentWorking patternPart-timeReference number408-25-403Job locationsArrowe Park HospitalArrowe Park RoadWirralCH49 5PEJob descriptionJob responsibilitiesPlease see Job overview & attached Job description for further information about the Support Secretary position available with WUTH. Job descriptionJob responsibilitiesPlease see Job overview & attached Job description for further information about the Support Secretary position available with WUTH.Person SpecificationQualifications, Specific Experience & TrainingEssential

• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Experience of audio typing
• Experience of working in an administrative role

Desirable

• Previous administrative experience working with in the NHS or medical environment

Knowledge and SkillsEssential

• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc.
• Good IT skills, including use of Microsoft Office

Desirable

• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Personal AttributesEssential

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious and courteous
• Able to recognise and escalate issues out of scope of role

Desirable

• Ability to remain calm when working under pressure
• Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
• Ability to work independently or as part of a team - self motivated

Person SpecificationQualifications, Specific Experience & TrainingEssential

• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Experience of audio typing
• Experience of working in an administrative role

Desirable

• Previous administrative experience working with in the NHS or medical environment

Knowledge and SkillsEssential

• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc.
• Good IT skills, including use of Microsoft Office

Desirable

• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.
• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Personal AttributesEssential

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious and courteous
• Able to recognise and escalate issues out of scope of role

Desirable

• Ability to remain calm when working under pressure
• Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
• Ability to work independently or as part of a team - self motivated

NHS