Job Description

Job Title:

Support Services Administrator

Location:

Bracknell

Brand

: Chancellors

About Chancellors:

Chancellors is one of the UK's leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we've helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK's largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary and Key Responsibilities:

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Duties will include:

Provide office administration to ensure that daily/weekly tasks are completed and resource and service maintained. Meet and exceed both office and individual service standards Deal with standard enquiries for all areas efficiently and in a timely manner. Refer complex, difficult or legal queries to manager or relevant expert.
PROCESS & PROCEDURES

Follow the procedures and process maps for their areas of activities ensuring that all key time scales are met Ensure that all queries are dealt with promptly and effectively and action is always taken in line with agreed service standards. Maintain and use office systems effectively Initial response to complaints which come into Directors mailbox Daily banking of all monies which have been received by post First person to answer calls which come into Expert Services team, dealing with queries or transferring to relevant person Daily uploads to the TDS for the deposit monies received TDS information sent to tenant in line with process Clearing central mailboxes by responding to queries or passing emails onto appropriate team Weekly office stationary ordering Opening post daily which has been received Franking daily post for office Contractor management which would involve sending out paperwork to new leads, chasing up insurance policies and unpaid invoices. Provide additional administration support to other teams within the Property Management division as required Responsibility for ongoing monitoring of EPC compliance across the company Use online software to conduct company house searches, land registry enquiries and anti-money laundering checks.
CLIENT & BRANCH RELATIONSHIPS

Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manages expectation and ensure you follow up all queries. Advise the branch promptly of any issues that arise and keep them up to date with all relevant issues Takes appropriate action to ensure any potential complaints are escalated to the correct person

Skills required:

Willing to learn and quick at picking up new tasks Quick to learn and follow procedure Highly organised with acute attention to detail Able to take ownership of the tasks and ensure dealt with to a high level Able to make investigative inquiries when issues arise to ensure escalated to the right team Able to work on own initiative and take ownership of problems Able to work to tight deadlines and deal with high volumes Stay calm and positive under pressure Excellent communication skill

What we can offer you:

Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment

Benefits:

Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top achievers. Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays. Excellent parental leave & company fertility policy in place. Structured training & support.

Chancellors

as part of LRG, are an equal opportunities employer?and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.??? ??

LRG does not engage the services of Recruitment agencies for the purpose of hiring.?All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Job Types: Full-time, Permanent

Work Location: In person