Job Description

Crisis Resolution Home Treatment Team are looking to recruit a support, time and recovery worker. The Crisis Resolution Home Treatment Team cover the area of Liverpool and Sefton, providing intensive support and treatment for individuals experiencing acute mental health crises. We offer 24/7 support including assessment, treatment and working with individuals and their families in their homes or other community sessions.
Main duties of the job
Under the direction of the Qualified Practitioner, participate in the delivery of planned care within both in Service User and community environments. The post holder will undertake a range of duties which include:-
To carry out assigned duties, involving direct care and observation of service users under theguidance and indirect supervision of qualified staff.
To report to the qualified staff any observations made whilst providing care to service usersactivities and leisure, providing details of mental state and risk factors.
To work with service users on an individual and group basis as outlined in the care plan and asdirected by the appropriate named lead professional.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Details
Date posted
17 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
350-MHC7330598
Job locations
Broadoak Unit
Thomas Drive
Liverpool
L14 3PJ
Job description
Job responsibilities
To coordinate the assessment and delivery of a planned programme of care with guidance andindirect supervision from a qualified practitioner and to contribute to formal assessment anddelivery of an individuals plan of care.
To assist with activities of daily living, social, recreational and occupational activities as agreed inthe service user care plan.
To report general observations and provide feedback to a qualified practitioner both verbally andin written formats, if required. This should include any concerns arising from the service userphysical or mental health.
To contribute to effective running of the service by providing and receiving information to/fromother departments or services. Ensure this information is provided in the most effective way i.e.telephone, fax or in writing.
To assist service users with self-administration of oral medication and ensure any concerns /issues about medication are reported back to a qualified practitioner.
To use a variety of verbal and non-verbal skills to overcome communication barriers presented byservice users due to their mental health needs.
To contribute to maintaining a safe environment for service user in the community (whereappropriate).
Please refer to the attached for a full list of duties. Job description
Job responsibilities
To coordinate the assessment and delivery of a planned programme of care with guidance andindirect supervision from a qualified practitioner and to contribute to formal assessment anddelivery of an individuals plan of care.
To assist with activities of daily living, social, recreational and occupational activities as agreed inthe service user care plan.
To report general observations and provide feedback to a qualified practitioner both verbally andin written formats, if required. This should include any concerns arising from the service userphysical or mental health.
To contribute to effective running of the service by providing and receiving information to/fromother departments or services. Ensure this information is provided in the most effective way i.e.telephone, fax or in writing.
To assist service users with self-administration of oral medication and ensure any concerns /issues about medication are reported back to a qualified practitioner.
To use a variety of verbal and non-verbal skills to overcome communication barriers presented byservice users due to their mental health needs.
To contribute to maintaining a safe environment for service user in the community (whereappropriate).
Please refer to the attached for a full list of duties.
Person Specification
Qualifications
Essential

• Health and Social Care Level 2 qualification or equivalent experience

Desirable

• Care Certificate
• Phlebotomy trained
• Physical Health competency basic passport
• MEWS
• Level 2 Smoking Cessation
• Good standard of education
• Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
• Willing to work towards Level 3 Health Care qualification

Knowledge/ Experience
Essential

• Experience of working in a care setting
• Understanding of issues of confidentiality

Desirable

• Experience of individuals with mental health problems or personal lived experience of mental health problems

Values
Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Skills
Essential

• Able to communicate effectively
• Ability to work as a member of a team
• Ability to demonstrate a nonjudgemental attitude
• Ability to work on own initiative under the supervision of a qualified practitioner
• Ability to provide support and guidance to junior staff

Person Specification
Qualifications
Essential

• Health and Social Care Level 2 qualification or equivalent experience

Desirable

• Care Certificate
• Phlebotomy trained
• Physical Health competency basic passport
• MEWS
• Level 2 Smoking Cessation
• Good standard of education
• Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting
• Willing to work towards Level 3 Health Care qualification

Knowledge/ Experience
Essential

• Experience of working in a care setting
• Understanding of issues of confidentiality

Desirable

• Experience of individuals with mental health problems or personal lived experience of mental health problems

Values
Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Skills
Essential

• Able to communicate effectively
• Ability to work as a member of a team
• Ability to demonstrate a nonjudgemental attitude
• Ability to work on own initiative under the supervision of a qualified practitioner
• Ability to provide support and guidance to junior staff