Job Description

JOB TITLE:

Support Worker (permanent / bank positions available both full and part time)

RESPONSIBLE TO:

Registered Manager, Treatment Manager

PURPOSE OF JOB:

To provide basis daily support and assistance for clients

undertaking residential treatment and therapy with Abbington House

LOCATION:

Abbington House, Stevenage.

Pay ranges from 13.33 - 14 per hour dependent upon experience

MAIN DUTIES:

A.

OPERATIONAL DUTIES

1. To greet new clients (and their families) in a welcoming and friendly manner, ensuring that clients are put at ease on admission to the unit.

2. Assist clients during their "settling in" phase - provide the client with a thorough induction the day after arrival, explaining the therapy process, timetable, 12 step - programme, where and when groups are held and meetings they are expected to attend

2.2. Carry out patient observations as per the observations protocol

To carry out CIWA-ar and COWS assessments on clients undergoing detox as per the alcohol and opiate detox protocols

To carry our random urine and breathalyser testing, as per the alcohol and opiate detox protocols

3. Support client(s) to and from groups ensuring they arrive on time and are prepared for the session. This will include updating the therapy board daily to show who is excused from groups and anyone not attending groups are given support and encouragement to get the most out of their time at our facilities.

4. Support the preparation of key educational, group or client care materials as directed by Therapeutic team. Prepare and check all client care records to ensure client files are fully completed and all record charts available and inserted when required and ensure all Step Papers are bound and welcome packs are ready for new admissions.

5. Engage with all clients in the communal areas and ensure that all their practical and welfare needs are met and keep therapists up to date with the client's feedback or any challenges they are facing daily.

6. Support the client through their whole journey at Abbington House. Being aware of what step they are on, encouraging them and assisting them with any queries and passing this onto the necessary department if it cannot be dealt with by yourself

7. Carrying out check outs or check in's and facilitating recovery groups

8. Listening to step papers giving constructive feedback and ensuring the client has a good understanding. If the client does not understand, supporting them to do so and in some cases asking them to revisit parts or all of the paper.

9. Learning the extended packages therapy offer and passing this knowledge onto the clients. Encouraging them to start the process of thinking around how Abbington House can support them when completing treatment.

10. Gain valuable feedback on the service they have received and identify any areas that we could improve by taking charge of the community feedback ensuring that forms are distributed, filled in and actioned by discussing this with the therapy team or management team

11. Spending time with clients on discharge day, providing them with fellowship meetings, contacts and trying to link them up with our extended service packages and any additional contact details for ongoing support in their community and ensure that they can sustain their recovery.

12. Agree any additional contact that the client would like from us by telephone, email or digital methods to maintain their aftercare without coming to the centre

13. Ensuring that the survey monkey is completed upon a client's discharge

14. Promoting enhanced aftercare packages and following this through from enquiry to payment both with clients and their families who may also need support

15. Support the client to access their free aftercare programme ensuring they attend the week prior to leaving and have all the relevant details to access it after discharge

16. Escort Clients to external appointments, including GP, Dentistry, Personal Care or Shopping visits as directed, and accompany clients on daily walks or other activities as directed

17. Follow up calls to clients for a few weeks post treatment to find out their general wellbeing and identifying if they need any support; reminding the client that we are still there for them and if they need any additional support we are ready to re-admit them or provide the Company's range of enhanced Aftercare Services

18. Emotionally supporting the clients, checking where they are in their recovery and what they are doing to maintain it. Giving feedback to the therapist assigned daily and identifying if therapists need to make a call.

19. To support and participate fully in client care handovers with other members of the Team and maintain excellent levels of ongoing communication

B.

SAFETY & PROTECTION

20. To notify and report to the Registered Manager any issues identified that may suggest either the client or someone else is at risk in line with the Companies Safeguarding (SOVA) and Protection of Vulnerable Adults (POVA) protocols

21. To operate fully in line with the Mental Capacity Act 2005 and Company Mental Capacity Policy to ensure that clients have appropriate mental capacity in their decision making about all aspects of their care. This includes any diminished mental capacity due to intoxification to drugs or alcohol on presentation.

22. To remain vigilant whilst on duty and identify issues of potential Health & Safety Risk to clients, staff or visitors; taking immediate remedial action (where safe and possible) and report concerns to prevent unnecessary risk

23. To ensure the safety and welfare of yourself, colleagues, clients and others; documenting accurately and quickly any accidents, incidents or near misses in line with company policy and procedures.

C.

CORPORATE

24. To work as a member of the team to ensure high professional standards of care within the workplace and to conduct yourself at all times in line with the Companies Vision, Mission and Values

25. To adhere to ALL policies and procedures laid down by the Company

26. To bring to the attention of the Registered Manager or Senior Management Team any areas of specific concern.

27. To be responsible for the maintenance of quality standards as set by the Company and operate to support the standards required by the Care Quality Commission

28. To undertake such training as the Company may require to maintain the delivery of effective, quality services to clients.

29. To perform any other duties within your capability as deemed appropriate by the Companies Management Team

30. To comply fully with the companies Social Media, Internet and Codes of Conduct Policies

31. To act in a manner, both on or off duty, that does not bring the company or its services into disrepute; paying particular regard to the company's staff drug and alcohol policy

32. To operate at all times within the framework and company policies relating to the protection of commercial, client and sensitive data; remaining fully compliant with the Companies confidentiality and Data Protection policies.

D.

RESOURCES

33. To ensure that all property belonging to the Company is properly cared for, and securely held and securely

34. To ensure that all property belonging to clients or visitors is properly and securely cared for.

Abbington House and all connected companies are committed to excellence in care and client satisfaction. It is essential that the post-holder establishes and maintains good working relationships with clients, colleagues and others during their employment and undertakes working with clients and their family or friends in a professional, courteous and approachable manner. Failure in this area is likely to cause the post-holder to be inappropriate for the work involved and may be subject to disciplinary action.

This indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.

The Company reserves the right to amend this from time to time, according to changing business needs. Any change will be discussed with you and confirmed in writing. Please note that you share with the Company a responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

Job Types: Full-time, Part-time, Permanent

Pay: 13.33-14.00 per hour

Expected hours: 8 - 35 per week

Benefits:

On-site parking
Application question(s):

Do you have a DBS dated within the last 3 months, and are you on the update service?
Education:

GCSE or equivalent (preferred)
Experience:

Adult care: 1 year (required)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person