Job Description

JOB TITLE: Tenant Support Worker / Housing Concierge

About Us

We are a charity based in Hexham Northumberland providing supported short-term accommodation for homeless adults. We not only provide accommodation but also support to help residents address those support needs that led, or contributed to, homelessness. By providing or facilitating activities and training programmes we help people begin the steps needed to re-build their life. We recognise that to have a home is not just about having a roof over one's head but is a place to feel safe and secure with a sense of stability and 'belonging'. By providing a high standard of accommodation and individual support to each person, we aim to begin the process of building that self-esteem and providing a feeling of security from the moment an individual enters our service.

The Role

The challenges are many for the people we support, from tackling addiction to learning basic living skills; from finding employment to getting a home of their own. As a Tenant Support Worker, your role is key in helping an individual achieve their goals.

You may need to help in the learning of day to day living skills such as budgeting or basic cooking or facilitate access to external training and educational opportunities. Assist in securing support to address health needs, be it a GP appointment or help with alcohol or substance misuse. You will help in applying for appropriate benefits, with housing applications and applying for job opportunities. In short you will help each person address their individual support needs, begin the process of moving towards employment, a home of their own, successful independent living and participation in their community as fully as they wish and are able.

The accommodation service is staffed 24 hours a day, 7 days a week, so you will also provide an on-site presence during evening, night and early morning hours. This is to ensure the safety and security of the building and occupants.

Key Result Areas

To deliver either high quality housing and housing support services or tenancy support services as per the client group needs.

To actively seek to empower service users to gain and maintain control over all aspects of their lives.

To act as a link worker for a specified number of service users. Implement and review support plans facilitating service users to lead the process. Where appropriate, work with service user advocates and/or representatives from other agencies to co-ordinate an integrated support package.

Recognise the service user's strengths, abilities and skills and seek to encourage their development and use.

Assist the service user to access activities and facilities within the community where that meets the goals jointly identified in the support plans.

Facilitate service user access to advocacy services and where agreed, act as an advocate on their behalf in relation to issues identified in the support plan.

To work closely with external agencies involved in individual support packages.

Benefits of Working With Us

As a member of a small and dedicated team you will have the opportunity to make a real and positive difference to service delivery and the lives of homeless and vulnerable adults

We offer 28 days annual holiday (including Bank Holidays) pro rata

Sleep-in and On-Call enhancement included in holiday payment

Extra Birthday holiday

We have a contributory pension scheme

You'll have access to an award winning 24/7 Confidential Support and Advise Line through our Employee Assistance Programme

Free DBS check

Experience Required

We value professionalism, commitment to providing the highest standards of support, teamwork, compassion, flexibility, creativity and the ability to have fun and get involved.

You will need to have basic IT skills to update information and complete tasks whilst in service.

As our services are offered all day, every day of the year so the ability to work weekends, Bank Holidays and nights is essential.

At lease twelve months relevant experience in a similar role is essential, transferable skills are also valued.

Full driving license and access to car is desirable but not essential.

Salary range 24 and 35 hours per week

: 25188 to 31941 p.a. inclusive of Sleep-In and On-Call payments

We pay the Real Living Wage hourly rate and all salary and extra duty rates are reviewed annually.

Want to Know More?

Visit our website at gaphexham.com to find out more about the charity and to access our application form and more detailed and Personal Spec.

You can also call us on 01434 600051 to find out more.

We are an equal opportunities employer and will consider all qualified applicants equally.

Job Types: Part-time, Permanent

Pay: 25,188.00-31,941.00 per year

Benefits:

Additional leave Casual dress Company pension Health & wellbeing programme On-site parking
Experience:

Housing support: 1 year (required)
Work Location: In person