Job Description

Job Title:

Support Worker

Hours:

24-36 hours week

Pay:

12.61 per hour

Service:

3L Chapel House / Crook (We Change Lives)

Make a Difference Every Day - We Change Lives is Growing - and You Could Grow With Us

We Change Lives is expanding our services, and we're looking for compassionate, motivated people to join us on this journey. Whether you're experienced in care or just starting out, this is your chance to build a meaningful career with a charity that truly invests in its people. If you're caring, committed, and passionate about helping others live fulfilling and purposeful lives, we'd love to welcome you to our growing team in Winsford.

About Chapel House

Chapel House is a bright, welcoming home full of character, converted from a former school on Chapel Road. Our residents enjoy a vibrant and supportive environment, featuring:

Ten personalised bedrooms A spacious, lively lounge Five accessible bathrooms A private garden and sensory room Home-cooked meals from our fully equipped kitchen On-site laundry 24/7 nursing care for adults with acquired brain injuries

As part of our expanding 3L services, Chapel House delivers personalised, high-quality care that promotes independence, dignity, and meaningful outcomes.

About Crook

Once a community chapel, Crook has been thoughtfully transformed into a warm, six-bed home supporting people with complex health needs and acquired brain injuries. The service includes:

A spacious lounge and dining area Fully wheelchair-accessible entrance Six bright, customisable bedrooms A private garden with summer house Nutritious home-cooked meals On-site laundry

Everything we do at Crook is shaped around the people who live there-their goals, routines, choices, and aspirations.

A Day in the Life of a Support Worker

No two days are the same-and that's what makes this role so rewarding.


You'll support adults with learning disabilities and complex health needs using a person-centred approach. This includes:

Personal care and daily living support Encouraging independence and confidence Positive behavioural support Building strong, trusting relationships Celebrating progress-big or small Making each day meaningful and purposeful

With full training and ongoing guidance, you'll always feel confident and supported.

Why Join We Change Lives?

We Change Lives is proud to be a growing, values-led charity that puts people-both staff and residents-at the heart of everything we do.


We offer:

500 Welcome Bonus (T&Cs apply) Fully funded training & qualifications 150 bonus for completing Level 2+ 50 bonus for passing the Care Certificate Free Blue Light Card + a range of staff discounts Free meals on all 12-hour shifts 200 Refer-a-Friend Bonus Christmas Double-Time Pay Investment in modern care technology, with full training Genuine career progression across our expanding services

When you join We Change Lives, you're joining a team that grows together, supports each other, and strives to change lives every single day.

Who We're Looking For

No experience? No problem. If you have the right values and a real passion for supporting others, we'll provide all the training you need.


You'll be a great fit if you are:

Compassionate and patient Motivated to make a real difference A good communicator Reliable, positive, and proactive Passionate about empowering people to live the lives they choose

Job Title:

Support Worker

Responsible to:

Service Manager

Responsible for:

The People We Support

Our Values

Supporting rights, needs, choices and dreams


Seeing the possibility to make a difference in all that we do


Being financially responsible and economically sustainable


Embracing new technology and innovation


Appreciating every colleague's contribution

Job Summary

To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.

Key Responsibilities

Colleagues

Mentor new colleagues during induction to support high-quality care delivery


Participate in supervision, observation and appraisal processes


Provide effective communication including accurate written reports

Business

Follow WCL financial procedures


Act in line with the organisation's environmental and sustainability principles

The People We Support

Help maintain a caring environment aligned with best practice, guidance and legislative requirements


Contribute to clear and effective communication with all stakeholders


Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)


Seek and share the views and preferences of the people we support


Promote high levels of satisfaction among people we support, families, colleagues and commissioners


Support the Service Manager with complaints and concerns following WCL policy


Maintain positive relationships with families, the community, and external partners


Understand and implement safeguarding procedures

Safeguarding

Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training


Recognise and report safeguarding concerns appropriately

Health and Safety

As an employee, you must:


Take reasonable care of your own and others' health and safety


Cooperate with the employer to ensure compliance with legislation


Avoid misuse of equipment or systems provided for safety


Support the Service Manager in maintaining a safe environment

Data Protection

Respect confidentiality in line with the Data Protection Act 2018 and ISO27001


Use and share information only with authorised people and for authorised purposes


This job description is not exhaustive and may be amended to meet service needs.

Person Specification

Qualifications

Desirable:


A recognised health or social care qualification


Additional relevant training or qualifications

Experience

Essential:


Evidence of wanting to professionally develop


Willingness and ability to learn



Desirable:


Experience supporting people with disabilities, older people, dementia or mental health needs


Experience working as part of a team

Technical Skills

Essential:


Ability to handle basic numerical data, including simple financial information


Ability to use Microsoft Office (Word and Outlook)



Desirable:


Ability to use WCL transport or own transport when required

Personal Qualities

Essential:


Understanding of fairness and valuing diversity


Understanding of safeguarding vulnerable adults and the ability to recognise concerns


Ability to work positively and flexibly as part of a team


Positive values relating to disability, older people, dementia and mental health


Understanding of WCL's key statements and how to demonstrate them


Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs


Good verbal and written communication skills


Ability to listen sensitively


Strong interpersonal skills


Ability to develop and maintain positive relationships with others



Desirable:


Ability to plan, organise and prioritise tasks


Understanding of positive, person-centred support planning

Ready to Change Lives? Apply Today

If you're looking for a role with purpose-and a chance to grow as part of our expanding organisation-we'd love to hear from you.


Apply today and our friendly recruitment team will be in touch to guide you through the next steps.

About We Change Lives & 3L Care

We Change Lives is a growing charity based in North West England. We support individuals with learning disabilities, physical disabilities, mental health needs, dementia, and older people, helping them live the lives they choose.


3L Care provides specialist nursing and social care for adults with acquired brain injuries and complex needs. Together, we are stronger-and together,

we truly change lives

.