Job Description

Job Title:

Support Worker

Contract Type:

Permanent

Salary:

26,549.63 per annum (27,722.51 per annum is achieved after 18 months successful performance in the role)

Working Hours:

37.5hrs

Working Pattern:

9:00-17:00 Mon-Fri

Location:

Manchester - RSAP Service

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Floating Support Worker

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.
It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:
Experience of working with vulnerable people Experience of delivering structured support and risk management To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
Competitive pay & generous pension 28 days holidays plus bank holidays (pro rata) Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

The Floating Support Worker is responsible for the delivery of individual, positive, outcome focused support packages to clients of Riverside's community based services and ensuring that the support service promotes empowerment and independence to clients who are homeless. It is imperative to work as part of a staff team that is committed to "best practice" in the social housing field whilst travelling and travel to work within a defined geographical area.

Role requires :

Provide a housing related support service to clients who are homeless and are in need of temporary accommodation. Delivering a 'best practice' support service, appropriate to clients' needs. Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues. Supporting clients with day-to-day support and tenancy needs, liaising with landlords to find suitable accommodation. Knowledge of 'best practice' in both crisis intervention and planned support working. Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs. Ensuring clients have access to relevant external support services. Working with clients to agree and set goals and actions. Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions. Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible. Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of welfare benefit claims. Promote and encourage a high level of client involvement, consultation and communication. Maintaining an accurate and timely record of all activities including the maintenance of a support planning database. Working in line with health and safety, lone working procedures and safe guarding requirements to ensure the overall safety and security of the clients. To ensure intelligence is shared with appropriate agencies regarding rough sleepers and begging in the town centre. Service delivery To understand your role in the organisation and to be accountable for your contribution to maximise profitability To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way. To understand that your efforts will be client led and be accountable for positive and tangible outcomes. To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures. Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster. Actively involved in team meetings and attending regular supervisions. Working with colleagues to ensure key performance indicators are being met. Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery. Working in line with other key agencies, both in statutory and voluntary sectors. Ability to use appropriate IT systems and maintain professional and timely records Attending appropriate training and development opportunities as required. To adhere to agreed Riverside policies and procedures.

Other Duties

To provide a high quality, customer-orientated service championing "Riverside Service Style" practices Constantly review work outputs, setting improvement targets and appraising individual performance Participate in the work of the Divisional team, encouraging innovation Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service To ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery. Ensure that all data is compliant with legislation and policies relating to data quality To actively promote Riverside locally. Any other relevant duties as required by the designated manager. To ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery

Knowledge, Skills and Experience

Essential

Experience of working with vulnerable client groups. Experience of delivering structured support in either housing or social care. A Driving Licence and access to a vehicle is essential for this role as you will be required to travel and work across all sites within the service delivery area

Desirable

Experience in dealing with rough sleepers with multiple needs and able to work with challenging behaviour.

Training Required

Health & Safety induction * Fire safety and Awareness