Job Description

Support Worker (Resident Support / Housekeeper) - 16 hours per week / part time

Ramsay Hall, Worthing, West Sussex

Salary: 12.71 (weekday) & 12.84 (weekend) per hour plus Pension.

We provide accommodation and support services for retired members of the Clergy and beneficiaries of the Church of England Pension scheme. Ramsay Hall is proud to offer independent community living with support, friendship and a strong sense of community in a relaxed environment.

We are seeking some a Support Worker (Resident Support / Houskeeper) to help ensure our resident's wellbeing is at the heart of our work. The role includes housekeeping duties such as laundry, cleaning, dining room service and resident interaction. The role is varied; you will need to have a responsive, professional and thoughtful approach to your work and others, with the desire to achieve your best at all times.

We offer a generous pensions scheme, full training, annual leave, medical benefit package and free parking.

Closing date: Monday 11th August 2025 by 5.00p.m.

Interviews: Week beginning Monday 18th August 2025

For an application pack please phone 01903 235045 (Monday to Friday) or email kathy.burke@churchofengland.org and sharon.carter@churchofengland.org

CHURCH OF ENGLAND PENSIONS BOARD

29 GREAT SMITH STREET

LONDON SW1P 3PS

HOUSING DEPARTMENT - COMMUNITY LIVING SERVICE

SUPPORT WORKER - JOB DESCRIPTION

JOB TITLE:

SUPPORT WORKER

LOCATION:

Ramsay Hall, Byron Road, Worthing

LINE MANAGER:

Deputy Scheme Manager

RESPONSIBLE FOR:

No line management responsibility

KEY RELATIONSHIPS:

Residents, Scheme Staff, External Care Agencies and External Contractors

BACKGROUND:

The Church of England Pensions Board is a statutory body which is corporate trustee and administrator of four pension schemes. It is also trustee of a number of charitable funds for the benefit of those retired from the stipendiary ministry and clergy widow(er)s. These underpin supplementary income grants, and the provision of retirement housing which includes seven community living housing schemes.

Ramsay Hall

is a community living housing scheme for retired clergy and their spouses. Residents live as independently as possible within self-contained flats. A catering is available to residents.

Job Summary Responsible for the provision and delivery of person-centred daily support to enable residents to live independently.

MAIN DUTIES AND RESPONSIBILITIES: -

Support Service Provision

1. Organise and plan with residents their individual Support Plans, to set aims and agreed outcomes.

2. Regularly review the Support Plan with residents to ensure that the plan and service remains responsive to residents changing needs and circumstances.

3. Monitor the well-being of residents daily and notify the Scheme Manager of any concerns, or relevant changes of circumstances which may affect a resident's health or support needs.

4. Carry out individual support tasks as set out in each resident's Support Plan and to assist with meeting residents' daily living needs but outside of any personal care requirements.

5. Carrying out where agreed, residents` laundry, general flat cleaning, and general tidying.

6. Assisting and supporting residents with shopping, reading and correspondence within the agreed outcomes of the Support Plan

7. To take an interest in residents` daily lives in a supportive and friendly manner

8. Promote and help to deliver residents activities and to support residents to engage in social opportunities within the scheme.

9. Respond in a timely manner to alarm calls for assistance from resident.

10. Report and record accurately in the diary, any issues relating to the residents or scheme to ensure good communication for scheme staff.

Housekeeping Tasks

1. Assisting with cleaning of all communal areas, including the guest rooms, and ensuring that all areas are maintained to a high standard of cleanliness.

2. Assisting with laundry for communal areas, including the guest rooms.

3. To assist in the dining room and to serve meals to residents from the commercial kitchen to the tables.

4. To clear away in the dining room after each meal, and to lay out the tables.

5. Ensuring that dining room is kept clean and tidy.

6. Ensure that the dining room is safe and secure for residents to use.

7. To assist in maintaining the security of the building and to carry out regular security checks when working outside of normal office hours.

Service Delivery

1. On a rota basis, along with the Manager, Deputy Manager, and Handyperson to provide out of hours on call support to the community alarm provider, or staff on site. In specific circumstances, eg fire or flood, or structural damage, this may involve attendance on site.

Additional Responsibilities Cover

1. To have designated on a rota basis at weekend and bank holiday day shifts, the overall Additional Responsibility Cover, for which an additional hourly allowance will be paid.

2. As part of Additional Responsibilities Cover, to act as duty manager in the absence of senior management, ensuring that all catering and cleaning services are provided and to respond to any queries from residents, contractors and visitors.

3. As part of Additional Responsibilities Cover, to ensure that all shifts are covered to maintain service provision if notified of unexpected last-minute absences.

Additional Duties

1. To carry out duties placed on employees by the Health and Safety at Work Act 1974

2. To comply with the Data Protection Act in connection with all aspects of the management of the running of the scheme.

3. To work within the Church of England Pensions Board policies and procedures in respect of equal opportunities and anti-discriminatory practices

4. To undertake any other duties as may be reasonably required of you.

The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your pay scale and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.

This section outlines the requirements and qualities the post-holder needs in order to fulfil the post. These are divided into 'essential' and 'desirable' criteria and both are grouped into the categories listed below. 'Essential' criteria are those that the post-holder must have to do the job, i.e. the job cannot be done without those qualities. 'Desirable' criteria are those qualities that would be either useful, an advantage or preferable to have in order to do the job or those which can be trained to do, i.e. the job can be done without those qualities. Anything that is not absolutely 'essential' falls into this category.

Education

Good standard of Education including written English and numeracy

Food Hygiene Level 1 - where role involves food handling - training can be provided.

Skills and Experience

Previous experience of working in a housing or care setting

Good communication skills, both written and verbal

Professional attitude and approach

Commitment to customer centred service and an empathy with older people

Awareness of safeguarding procedures in general

Able to deal calmly and effectively under pressure and in difficult situations.

Ability to cope with challenging behaviour.

Strong focus on working as part of a team.

Able to work with minimum supervision.

1st aid certificate

Personal Attributes

To have an enthusiastic and positive "can-do" approach

To be committed to customer care and service

A willingness to undertake any necessary training.

Circumstances:

Ability to work shifts according to a rota, to ensure provision of a seven day a week service.

Ability to be flexible to help cover staff absences and vacancies.

Able to work in a lone working setting.

Must be prepared to apply for an enhanced Disclosure & Barring Service (DBS) check.

Desirable

Previous experience of working with support plans and setting outcomes

Ability to work additional hours as and when required to cover absences and vacancies.

Understanding and empathy with the ethos of Church of England

Driving licence and access to a vehicle for work

GENERAL CONDITIONS:

Criminal Records

This role involves unsupervised working with vulnerable adults, and is exempt from the

Rehabilitation of Offenders Act 1974 in respect of spent convictions. Any appointment to this role is therefore subject to satisfactory completion of an enhanced Disclosure and Barring Service check.

Diversity

We understand the benefits of employing individuals from a range of backgrounds, with diverse cultures and talents. We aim to create a workforce that:

values difference in others and respects the dignity and worth of each individual.

reflects the diversity of the nation that the Church of England exists to serve.

fosters a climate of creativity, tolerance and diversity that will help all staff to develop to their full potential.

We are committed to being an equal opportunities employer and ensuring that all employees, job applicants, customers and other persons with whom we deal are treated fairly and are not subjected to discrimination. We want to ensure that we not only observe the relevant legislation but also do whatever is necessary to provide genuine equality of opportunity. We expect all of our employees to be treated and to treat others with respect. Our aim is to provide a working environment free from harassment, intimidation, or discrimination in any form which may affect the dignity of the individual.

Standards of Behaviour and Conduct

Staff are expected to act at all times with due consideration for others and in a manner befitting their position as employees of the Church and as professionals, whatever their job. Staff are expected to comply with the Board's Code of Conduct.

Health and Safety Responsibilities

The Pension Board take Health and Safety at work very seriously and require their staff to familiarise themselves with, and follow, their policy.

Confidentiality

Staff must not pass on to unauthorised persons, any information obtained in the course of their duties without the permission of the Scheme Manager and / or the Community Living Operations Manager

Other Information

The Board operates a no-smoking policy within the workplace.

TERMS OF EMPLOYMENT:

Pay: 12.71 Basic Pay and 12.84 Weekend Pay

Pay scales are reviewed annually in April.

Pension Contributions: Non-clergy staff will be admitted to the Defined Contributions Scheme.

Hours of Duty: Normal hours per week are

16

hours average based on a rota system

Annual Leave: This represents 6.2 x 16. The leave year runs 1st January to 31st December. This is of public holidays.

Contract: This post is permanent, subject to a six month probationary period.

Job Type: Part-time

Pay: 12.71-12.84 per hour

Expected hours: 16 per week

Benefits:

Company pension On-site parking
Language:

English (preferred)
Work Location: In person

Application deadline: 11/08/2025
Reference ID: RH 01/25