Job Description

Support Worker (Temporary Accommodation Services)

24,730 Pro Rata + Benefits | Bath

Full Time |Fixed-Term Contract Until End March 2026 | 37 hours per week

Your Advocacy. Their Journey. New Beginnings.

At Curo, we believe in second chances and fresh starts. As our Support Worker in Temporary Accommodation Services, you'll be the friendly face and trusted advocate for people experiencing housing crisis, helping them transition quickly to permanent homes.


This dynamic role puts you at the heart of our residents' journeys. You'll champion a caseload of households who could be staying in our temporary accommodation anywhere from a few weeks to a few years. You'll provide vital support with budgeting, finances, and navigating the path to permanent housing, spending meaningful time with each resident every week.


Picture yourself as the encouraging voice that helps someone rebuild after losing their home. Your personable approach combined with practical support will make a genuine difference during what's often the most challenging time in someone's life.

What you'll be doing

Build trusting relationships with residents, providing regular support to everyone in your caseload Create and implement practical support plans focused on budgeting, finance management, and moving on Advocate for your residents, liaising with agencies and services to ensure they get the support they need Complete risk assessments and support plans, tailoring your approach to each resident's unique situation Assist residents with practical issues and housing-related matters Work as part of a supportive team, contributing to the smooth running of our temporary accommodation service

What you'll get in return

Beyond a competitive salary and the opportunity to make a transformational difference to people at a critical moment in their lives, you'll get:

26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan 'Perks at Work' giving you access to thousands of discounts Access to an Employee Assistance Programme for your own wellbeing

More about you

We're looking for someone with strong values, resilience, and a genuine desire to help others through difficult times. Your lived experience or professional background working with people will be valuable in this role.


Essential:

Experience working with people in some capacity, whether in a professional or personal context Values that align with supporting individuals with compassion and positivity Resilience to handle challenging situations while maintaining a supportive approach Excellent communication skills and the ability to advocate effectively for others Organised approach to managing a diverse caseload


We value a wide range of experiences:

You might have worked in care homes, nurseries, or other settings with diverse groups of people Perhaps you've advocated for yourself or others through difficult circumstances You might have lived experience that gives you insight into housing challenges Your background could be in any people-focused role that required empathy and problem-solving Experience in support work would be helpful but isn't essential if you have the right values and approach

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.


We acknowledge the unique challenges and discrimination faced by people from marginalised communities in accessing housing and support services. We understand that experiences of homelessness are deeply impacted by these systemic barriers. That's why we actively work to recruit team members who have lived experience or deep understanding of these communities and can passionately advocate for those navigating these difficult circumstances.


We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk