Job Description

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Post:

Higher Needs Floating Support;

1 x Settle-In Worker 1 x Floating Support worker

The Higher Needs Floating Support Service is a commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage


As a Support Worker within the Higher Needs Floating Support Service, you will;

Work to make current accommodation sustainable, work with the local authority to identify new or more appropriate accommodation, and work in a motivational and psychologically informed way. Work to engage and support clients with complex needs and/ or facing multiple disadvantages to maximise their choice and control over the support they receive by developing a network of support. Work with landlords, support agencies hospitals, healthcare, family, friends and others to create a comprehensive network of support that remains beyond the end of support provisions. You will;

You will:

Be experienced in supporting people facing multiple disadvantages. Have some experience in improving housing outcomes for people who have been homeless. Be great at building trust with those you work with Have compassion, empathy and passion for supporting others Be IT literate and be able to record and report information Have confidence lone working in the community. Have the ability to travel across Bristol

For an informal discussion about the role, please contact

Ulla.sandells@second-step.co.uk

or Bonnie.williams@second-step.co.uk

Closing date: 11:59pm Sunday 26th October 2025

Interview dates: Week Commencing 27th October 2025 - Can be flexible

For more information and to apply please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.