Job Description

Join One YMCA as a Housing Support Officer with a focus on tenancy management.



Are you passionate about helping others and making a real difference in people's lives? If you have experience in tenancy support and a strong commitment to positive change, we want to hear from you!



At One YMCA, we're dedicated to supporting individuals on their journey to independence.



What You'll Do:

Support 16+ residents with their tenancy and licence agreements, ensuring they understand and adhere to their responsibilities. Take legal tenancy action when required, including issuing Section 8 and Section 21 notices. Attend court proceedings to complete the legal process for tenancy actions. Develop and implement personalised support plans to help residents maintain their accommodation Foster engagement and well-being, encouraging residents to participate in activities that build independence and social connection.


What We're Looking For:

Experience in housing support or a related field, with knowledge of tenancy law and processes. Strong interpersonal and communication skills to effectively support and advocate for residents. A proactive, empathetic approach to working with vulnerable adults. The ability to balance supportive and legal responsibilities with professionalism.


Why Join One YMCA?



Make a Difference: Directly impact the lives of individuals in your community.

Career Development: Access training and growth opportunities within One YMCA.

Comprehensive Benefits: Enjoy a competitive salary and robust benefits package.

Supportive Environment: Work within a team of dedicated, passionate individuals.



If you're ready to take on a role that's both challenging and rewarding, join us as a Housing Support Officer and help us create brighter futures for those in need.



Apply today and become part of our mission to end homelessness and empower independence.



We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.



As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made



Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying



Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.



At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

This is a Full Time role.

Hours per week: 37.5

Working Pattern: 8:00am - 4:00pm. There may be a requirement to work shifts as part of a 7-day rota, including evenings and weekends.


One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.


By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do "more and better, together" so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.


These include:

Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children's and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund * A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.