Job Description

Save the Children UK has an exciting opportunity for a customer focused individual with the ability to build relationships quickly to join us as

Supporter Care Advisor

to provide outstanding customer service to our supporters during an upcoming busy period for our Christmas Jumper Day and Festive Campaigns.

This is a full-time temporary role running until the end of February 2026.

Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office full time initially. There may be scope include some hybrid working in the second half of the placement.

About Us

Save the Children believes in a world that is inclusive, where equal opportunities and outcomes exist for all children, regardless of where they are growing up. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

Our successful candidates will deliver an outstanding service to our supporters, meeting and exceeding their expectations every time they get in touch. A fundraiser and advocate at heart, you'll make it easy and inspiring for supporters to get involved by donating, volunteering, and raising awareness.

Key Accountabilities will include:

Answering a wide range of enquiries about fundraising and our organisation via telephone, email, letter and social media. Processing and recording single and regular donations. Recording all incoming and outgoing communications on our supporter database and adjacent systems. Track and record all incoming and outgoing communications on a contacts database Listening to and proactively responding to and resolving complaints in line with the complaints policy. Proactively seeking out opportunities to go the extra mile to deliver exceptional service to our supporters. Adding value to supporter activity and fundraising plans by linking supporters with additional ideas and resources. Adding value to the Public Impact Group by capturing and sharing supporter trends and insights to help support strategy and decision making. Working with the Supporter Care team to explore and implement improvements to our processes, tools, and systems to enhance the overall supporter experience.

To be successful, it is important that you have:

Experience of working in a customer/supporter facing environment. Experience of drafting written communication, tailored to engage different audiences. A 'can do' attitude, who will enjoy the challenge of a fast-paced environment and will challenge themselves and their colleagues to always strive to improve. Excellent communication skills both verbal and written, be a great communicator and will relish engaging with and inspiring our supporters. A high level of attention to detail and take real pride in the quality of your work. The ability to work to tight deadlines, manage own workload and multi-task.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.



We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.



To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure:

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children | Careers

Interview Expenses:

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:


a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable) receipt of satisfactory references proof of eligibility to work in the national location for this role

If you have any questions, we have an

FAQ section.

For anything else you can email us on: careers@savethechildren.org.uk

Division: Fundraising & Marketing
Location (Role): Farringdon, London/Home-based
Contract Type: Agency Temp (Up to 12 weeks)
Full / Part Time: Full time (flexible working options available)
Contract Duration: 4 months
Salary Range : 28,270
Hours Per Week: 35