Job Description

East Anglia's Children's Hospices (EACH)

ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.


In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.


Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.


We're over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.

Supporter Care Officer

Location:

Flexible - across any of our 3 hospices

Hours:

Part Time, 22.5 hours per week

Working Pattern:

Hours worked as 3 days - 9am to 5pm, Wednesday to Friday

Salary:

24,156 pro rata, per annum

Contract Type:

Fixed Term - 12 months

Comprehensive range of benefits:

Free onsite parking & Subsidised meals Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays Additional holiday purchase scheme Employee health cash plan & wellbeing support schemes AVIVA pension package - up to 7% Employer Contribution inc Life Assurance NHS pension - continuation of if already contributing Free Eye Tests & Cycle to work scheme
East Anglia Children's Hospices (EACH) is looking for a compassionate and organised

Supporter Care Officer

to join our Fundraising Directorate. This is a fantastic opportunity to play a key role in delivering exceptional supporter experiences and making a meaningful impact in the lives of children, young people, and families across East Anglia.

About the Role:

As the first point of contact for our supporters, you'll provide outstanding customer service across phone, email, and web enquiries. You'll ensure every interaction is handled with gratitude, efficiency, and professionalism.

Key responsibilities include:

Responding to supporter enquiries and processing donations Maintaining accurate data on our fundraising database Writing supporter communications Supporting complaint resolution and complex queries Assisting with reporting and charity platform oversight Collaborating across teams to enhance the supporter journey

Do you have:

Experience in customer service and database usage Excellent written and verbal communication skills

Are you:

Highly organised and able to manage a varied workload Calm, empathetic, and professional in interactions Confident using Microsoft Office (Word, Outlook, Excel)
Please specify preferred location when applying:

Milton Hospice,

Church Lane, Milton, Cambridgeshire, CB24 6AB

The Nook,

Pigot Lane, Framingham Earl, Norfolk, NR14 7PX

The Treehouse,

St Augustine's Gardens, Ipswich, Suffolk, IP3 8NS

Please visit our website www.each.org.uk to view the full job description and person specification and to apply.

Diversity Statement:

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.


Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:

EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.


This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.


It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.


EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.


Job Types: Part-time, Temporary
Contract length: 12 months


Pay: 24,156.00 per year


Expected hours: 22.5 per week


Benefits:


Additional leave Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Paid volunteer time
Work Location: In person