Job Description

Are you a Fundraising professional looking for your next opportunity? St Margaret's Hospice Care has a fantastic opportunity for a Supporter Development Manager to join our dynamic Fundraising team.

Location:

Taunton

Salary:

28,651.60 per annum (equivalent to a full-time salary of 35,336.97)

Working pattern:

Part time (30 hours per week)

Contract:

Permanent


As a key member of the fundraising management team, you will support the delivery of the hospice's five-year income generation strategy and growth plans. Focusing on maximising income generation potential, your role will be to deliver innovative engagement strategies that are supporter centric and based on insight.

What can you expect to be doing?

In this role, you will really be able to take ownership of your area, supported by our Head of Fundraising. You will play a vital role in shaping and implementing new ways of working to ensure our supporters are valued, embedding gold standard stewardship across the Hospice.


Taking the lead on several key projects for the Hospice, you will manage our Light up a Life appeal, develop supporter journeys, and create a new Reward and Recognition Strategy.


There will also be lots of opportunities for development, supporting you to grow within your role.


Your day to day job will involve:


Planning and delivering appeals and cross-cutting campaigns, working closely with our Copywriter to create a compelling call to action. With a good understanding of your audience, making data-driven decisions to plan stewardship activity which leads to high levels of conversion. Overseeing the fundraising Customer Relationship Management tool (CRM), which underpins all communications with our supporters. Utilising the CRM system to analyse data and using insights gained to inform decision making. Line managing the Supporter Experience team. Providing regular reporting against donor retention objectives, tracking expenditure, and delivering accurate forecasts.

No two days will be the same, but we can guarantee that you will get huge satisfaction from supporting the St. Margaret's team to help make each day count for patients and their families in Somerset.

What will you be good at?

You will have:


Experience of creating and delivering income generating campaigns or appeals Project Management experience Experience of delivering high quality customer care within a busy, rapidly changing environment Creative and imaginative in approach to ideas and opportunities Experience of setting and managing income and expenditure budgets Experience of using Customer Relationship Management databases and gathering insight from other sources to enhance the customer experience

What can we offer you?

You won't just be joining a fantastic team - you'll

be part of a welcoming, community minded charity

. Our mission is to provide excellent specialist palliative care for patients and support to their families. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.

Holiday entitlement

33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Ability to buy and sell annual leave

Pension scheme

NHS employees eligible to continue with their NHS pension scheme
Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Award-winning Employee Assistance Programme for you and your family offering:

Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and advice

And more...

Life assurance cover

- 2x salary

Health Cash Plans

- help with covering the cost of healthcare needs by providing cashback on a range of health benefits Blue Light Discount Card Enhanced maternity/paternity leave
Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities

Eligibility criteria applies

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Hannah Roberts, Head of Fundraising, at Hannah.Roberts@st-margarets-hospice.org.uk


Unfortunately, we are unable to offer visa sponsorship at this time.


For any questions about our recruitment process or to request an application form is sent to you, please contact Recruitment@st-margarets-hospice.org.uk


We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply.


If you have all the information you need, just click apply. We can't wait to hear from you!


We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.

Closing date:

Monday 25th August 2025.